Review Time
The professionalism displayed during our interactions was unparalleled. The representative offered insightful advice, guidance, and support in every area—from switching banking providers to suggesting competitive rates and pinpointing banks that best matched our needs as well as those of our extended family. Thank you for your outstanding work. We highly endorse your services.
The representative remains composed under pressure, negotiates with the bank on your behalf, and ensures you secure a favorable deal. I have sought mortgage financing/refinancing before and will definitely return in the future.
Recently, a representative assisted my spouse and me in purchasing our first home. Their communication was swift and clear, and they demonstrated extensive knowledge! We are incredibly grateful and pleased with our choice and would highly recommend their services to anyone looking to achieve their financial goals!
From the very beginning, the representative was remarkable. They guided us seamlessly through the entire refinancing and lender transition with professionalism, clear communication, and sincere concern. The entire experience was effortless and worry-free due to their commitment and knowledge. We wholeheartedly recommend the service.
The customer service is nearly non-existent, fees are steep with hidden charges, and there's no online capability, forcing me to call the service center and wait for hours. They left for the day after assuring me they would contact me. It took 11 months to discharge my loan, only after persistent follow-ups from my side. I overpaid, and I suspect I wouldn't have known otherwise. I strongly advise avoiding this.
The representative and their support team provided excellent communication, promptness, and valuable advice. They made the entire process much easier and less stressful than I anticipated. I will definitely rely on this representative for all my future brokerage needs.
Customer service is nearly absent, and the fees are high with unexpected costs. There is a lack of online functionality, which forced me to call the service center and endure long wait times, only to find out they had left for the day after promising to get back to me. It took 11 months to finalize my loan discharge, and I only found out I overpaid because I kept following up. I would definitely recommend staying away from this.
From the first contact regarding a new build application, we were struck by the representative's genuine approach and extensive knowledge about building our new home. They were always approachable for any questions we had and did everything possible to facilitate the build. We are thrilled with the outcome and couldn't have asked for more.
We faced what seemed like a tricky situation as a family purchasing a property with multiple parties involved. The team made it straightforward! They used simple language, clear processes, and maintained excellent communication, keeping us informed at every step. I would encourage anyone I know to work with this team.
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At Liberty, our products are customised to suit the needs of more customers. We’re a free-thinking finance company that offers innovative solutions at competitive prices to support customers with greater choice. With a wide range of home, car, business and personal loans, as well as SMSF lending and insurance products, Liberty offers solutions to help more people get financial.See more
