Review Time
I am in the midst of an unwanted drama with eTyres at the moment, got called with less than 2 hours notice that tyres ordered 3 days beforehand had not arrived for my fitting date. Seems supply-chain issues are a regular problem with eTyres from other reviews on here and wish I had paid more attention. Their small print essentially says tyres may arrive at any time, and you 'could' be inconvenienced by them either asking you to come earlier, being expected to rearrange your schedule if they come later and may be liable for associated costs around that.
As such - Customer Services has zero sympathy and was close to useless, one positive in that there was no wait time and they are based in the UK, but all I got was corporate BS and hollow apologies - No alternative or solution for the inconvenience. I await next steps from them as to rescheduling fitting...
A shame as I specifically chose eTyres for their promised convenience, and was able to schedule childcare so I could travel to our office close to one of their centres on an available fitting day, having purposefully chosen a few days ahead (not the following day as they said they had available too) and I've ended up with the honour of quite an inconvenience instead, at my expense.
I will update this review pending how this turns out.
I am in the midst of an unwanted drama with eTyres at the moment, got called with less than 2 hours notice that tyres ordered 3 days beforehand had not arrived for my fitting date. Seems supply-chain issues are a regular problem with eTyres from other reviews on here and wish I had paid more attention. Their small print essentially says tyres may arrive at any time, and you 'could' be inconvenienced by them either asking you to come earlier, being expected to rearrange your schedule if they come later and may be liable for associated costs around that. As such - Customer Services has zero sympathy and was close to useless, one positive in that there was no wait time and they are based in the UK, but all I got was corporate BS and hollow apologies - No alternative or solution for the inconvenience. I await next steps from them as to rescheduling fitting...A shame as I specifically chose eTyres for their promised convenience, and was able to schedule childcare so I could travel to our office close to one of their centres on an available fitting day, having purposefully chosen a few days ahead (not the following day as they said they had available too) and I've ended up with the honour of quite an inconvenience instead, at my expense.I will update this review pending how this turns out.
Following from previous review where the tyres never turned up at fitter but no one tells you , I cancelled the order to be told it could take 6 days , no refund after 2 weeks so chased again , with them blaming the fitter for not getting back to them , surely it would be the tyre supplier confirming they were not delivered , miraculously all of a sudden they could process my refund.Clearly holding onto my money for nearly 3 weeksTHEY HAVE NO PROCESS IF THE TYRES DONT GET DESPATCHED BE WARNED !!!!!YOU HAVE TO TELL THEM , AND THEN CHASE AGAIN FOR YOUR MONEY BACK .
Sorry would only go to one. This is the worst customer service I have ever experienced. They discuss mobile fitting but in fact they sell you tyres that you have to go to the garage. You contact them and they say they have three people and calls are more important. Left hanging for 2 hours. Never to be used again. Horrendous company
Ordered and paid for tyre and mobile fitter on sun 18th - booked to arrive wed 21st am and tyre was in stock! Nobody arrived on wed and no call email any customer care to explain why - i chased fitter who apologised but they had not received tyre even tho it was in stock on sun? He kindly offered to chase and call back next morn when e- tyres should really make the call! He called as promised still no eta on my tyre??? I called e-tyres spoke to some snotty young girl clearly no customer service skills no apology just said its being chased - i told her not good enough still without car and to update me by end of day thurs 22nd - of course the snotty girl in the wrong job did not update! Its hilarious hiw quick people are to take your money for a job and then treat you so poorly - hopefully my refund is dealt with much quicker! Staff training and customer care needs addressing im surprised you get any repeat business treating customers so poorly - all it takes is a call guys!!!!
I used etyres for the first time.It was such an easy process..Pick your tyres and they set up a local garage to fit. I went to my appointment to have x2 tyres fitted but the garage advised me not needed. Ive applied for a refund through the garage. Im waiting to hear back..however i still think etyres are really good and i will definatly let my friends and family know that ..etyres well done, great job
Ordered simple Chosen garage could not do the day i had picked on the website So arranged another day with them to then get a phone call later in the afternoon saying they could not get the wheels of so could not do the job so called a tyre shop So I picked up the tyres and done them myself Trying to get hold of tyres on the phone is impossible tried atleast 6 times to call as I wont a refund for the wheel alignment that was not done as they never fitted the tyres Very disappointed 😞
Their tyres were competitively priced but one of their approved fitters AG Tyres in Acocks Green, Birmingham only balanced one out of three wheels and they scraped off the sealant from my front left jacking point because their jack was positioned incorrectly. I even questioned balancing at the fitting and AG Tyres assured me it was all being done correctly. The following day, my steering wheel was juddering at speed so I contacted etyres and asked if I could go and get the job rectified at another one of their fitters and they flatly refused without offering any solutions, so I had to spend another £40 balancing all four wheels at Cranmore Tyre Technicians in Shirley which is when I found out that only one wheel had been incorrectly balanced. A real poor show from etyres and please do yourselves a BIG favour and avoid AG Tyres in Acocks Green at all costs!! 😅
This would be zero stars if able, Ordered tyres on 19th Dec to be fitted 20th, supplied only 2 of 3 tyres required, so had to wait until 29th, still unable to supply 3 tyres, so fitter still would not fit any tyres. Car on drive with puncture unusable. Cancelled order on 29th was told 6 days for refund. 6th Jan phoned to ask why still o refund. Only to be told they had only just phoned garage to confirm no tyres fitted, so still another 6 days until refund. They have had over £800 for nearly a month and i am being penalised for their supply chain issues
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etyres have taken the headache out of buying new tyres. We are online stockists of brand new tyres, from leading premium and budget brands, committed to providing the same 5 star service that we have become renowned for.
With our range of delivery & fitting options, it is easier than ever to get new tyres. Choose to have them delivered straight to your door with our home delivery option. Otherwise, search for a local garage or mobile fitter to do all the hard work for you. What’s more, with our online tyre search, it’s simple to find the right tyres to suit your requirements and budget.
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