Review Time
This company is the absolute worst. I have been dealing with them since October on an insurance claim. They come up with every excuse to hold your money and not release it to you. They delayed my project getting started. They gave me hard time over check endorsements and tried this multiple times despite them being correct. They held up my inspections and marked them at 95% to hold off sending funds. Now they are holding my depreciation funds from my insurance company even though I have done everything they have asked and saying that I need to have my contractor submit a new estimate and updated paperwork. I am just trying to get my money that they are holding onto and it seems impossible. WORST EXPERIENCE OF MY LIFE.
This company is the absolute worst. I have been dealing with them since October on an insurance claim. They come up with every excuse to hold your money and not release it to you. They delayed my project getting started. They gave me hard time over check endorsements and tried this multiple times despite them being correct. They held up my inspections and marked them at 95% to hold off sending funds. Now they are holding my depreciation funds from my insurance company even though I have done everything they have asked and saying that I need to have my contractor submit a new estimate and updated paperwork. I am just trying to get my money that they are holding onto and it seems impossible. WORST EXPERIENCE OF MY LIFE.
Long story short - I was required to purchase flood insurance 10/2024, it was confirmed my flood insurance was on file and everything was good to be escrowed. 11/2025 same story. Fast forward to 2/2026, my mortgage jumped $1100. When I called in they stated they purchased flood insurance for me at $3600 x $7200. After 2.5 nothing is being done to rectified the issue on Loancare side - I have gotten a bunch of "I have made notes and we will call you back". Loancare is in bed with FEMA and the insurance company that imposes 600% inflated rates, which is unlawful on so many levels. DO NOT DO BUSINESS WITH THEM OR ANY OF THEIR PARTNERS.
When I made mortgage payments online after switching banks where I had my checking, the payment was confirmed. Several days later, Everbank Loancare reversed the payment without notifying me and did the same for the next 2 payments. It took Everbank Loancare 3 months to send me a letter telling me that they had the wrong checking account number and that I was 3 months behind on my payments. Even though the checking account number was corrected and the payments caught up, I was told I can't make payments online for the next 6 months. I can't imagine how a mortgage company with such poor communication and service can stay in business.
Loancare LLC/Lakeview’s customer service is profoundly inadequate and raises serious concerns about their ability to service mortgages at all. Their failure to provide knowledgeable, reliable support is unacceptable.This is particularly troubling with respect to VA loans. Veterans should not be subjected to a servicer whose representatives appear unfamiliar with VA loan guidelines and repeatedly fail to resolve issues. A company with this level of dysfunction has no business servicing loans for veterans.
Who the hell are these people taking my home loan from the company I actually signed up with and assumed I would be doing business with and now the experience is so much worse, I hate it. I didn't know this could happen. The biggest most important financial decision and debt you have and it can be ripped right under you and the company you expect to be doing business with for the next 30 years of your life can sell you across the river to terrible companies like LoanCare and there's nothing you can do about it.
They are fairly terrible. I have a VA loan through them and they constantly screw it up. I show proof of insurance and they still charge me their outrageous company placed insurance. You call think you have an issue resolved only to find the person you spoke to did nothing at all. Pretty awful service. Thank you for your service.....not.
I still dont get it why rocket sold our mortgage to them! Straight out lied and charge hoping you dont notice (as I always do autopay) then when you finally catch it there's no refund because it's already been processed accordingto them! I cant waot to refinance off them!!!
“I provided LoanCare with valid proof of my HOA Master Hazard Policy, which they accepted and posted to my account. However, the lender-placed insurance policy has not been removed, even though I was told by their agent that it would be. This has caused confusion and unnecessary stress. I encourage LoanCare to improve its communication with customers and ensure lender-placed coverage is promptly cancelled once valid proof is received.”
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