Review Time
If I could rate them zero stars I would. This is a horrible co. I have an FHA loan which means I'm required to have an escrow acct. Only my mortgage co. (LoanCare) has access to the escrow acct. I got a letter from LoanCare in Nov. saying my insurance was cancelled. I called them & they said the Mortgagee Clause needed updating so they put me on hold & called Liberty Mutual. Then came back a few minutes later & said it was fixed. I thought it was taken care of but in Jan. I got another letter saying my insurance cancelled. I called Liberty Mutual & was told LoanCare had not paid them. I called LoanCare & they said they were never billed. However, LM told me they billed LoanCare 3 times since Sept. & informed them the bill was due in Nov. when the mortgagee clause was updated. Because of the lapse in coverage LM ended up not being able to re-write my policy. I had to get PA forceplace insurance. LoanCare is now saying I owe them $500+ for the months the property did not have insurance when THEY were supposed to pay it. I reported this to both the BBB & CFPB. So much for being protected. LoanCare is a predatory lender. While all of this is going on with the insurance, my mortgage payment is one month behind and they have already sent me a loss mitigation packet, a foreclosure notice, and had an inspector come out to confirm if I live in my home, or not. It is excessive and intimidating. All a bit much for one missed payment.
If I could give a negative score I would. This is the WORST company I have ever dealt with. They do not work with their customers. I have called many many times and I always get a different person, one worse than the last, if that is even possible. These people do not know what they are doing.
Prior to this disgusting exp. anyone can check I have NEVER had a problem with any paying of my mortgage until Loancare zoomed in and turned my life around! NEVER before have I experienced such disrespect from a company I NEVER signed up with but now have to endure the stress every day re: my mortgage payment.Am still in shock re last several months re the mortgage. I intend to get legal help after this months pay (3 mnths worth of mortgage) Today Loancare clled asking if I was going to pay?) WHY? the cut off time is 9/5/23! Anxious to take over my home?
Horribly incompetent. They "lost" my July payment, and I had to do all the legwork to track it down, cancel the check, wire a new payment, and pay for the wiring fee. Their app is useless, and their website is awful. It makes you log in at least twice, and is up maybe 20% of the time. I've been extremely "underwhelmed" since they took my mortgage over in June. Good news is, they can't get any worse, and can only improve. Caveat Emptor!
These people are criminals as they keep trying to go into a bank account that they know doesn't exist and keep charging me NSF'S even know I havpe paid them. They asked for a letter to confirm my account was closed due to frauds which I obliged and they continue to try to get access to this closed account. My bank is investigating these known criminals. If anyone is experiencing the same from these criminals, please let's put a stop to thier criminal acts now. They want my new banking information which I refuse to give them.
The worst loan servicing company in the business. My mortgage was sold to them from Rocket Mortgage, and they have been a nightmare from the start. Anytime you call them, they make sure you know that they are "debt collectors" and they will do whatever they need to do to collect a debt. Pffffttt...they are my mortgage lender - I don't need to be treated like I am delinquent customer. They treat everyone like they are just a line of credit that they need to collect on.In 5 years, I accidentally underpaid my mortgage bill by $253 in one month. I got a notice from them notifying me that my bill was past due 3 weeks later. I paid the full balance plus past due on my next month's payment - they reported me to the credit agency for being past due. JERKS!1 time in 5 years - slight underpayment by mistake - they are cut throat!
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