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UPDATE - Surprise, their office is closed until Monday - they have not responded to the email I sent them yesterday but they are very quick to respond to a bad review - still do not expect an apology or a response!They sent an email to my brother saying he had signed up for a claim. He is disabled and did no such thing. They even sent him forms which he was supposed to have signed (which he is incapable of doing). What a complete shower - as his power of attorney, I have emailed them but not holding my breath for a response. They need to be struck off!
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