Review Time
I attended this clinic in late December 2023, for a head cyst removal. Though I attended my appointed 15mins due to Network rail engineering works on my line, staff/ Dr. were still pleasant and understood my explanation upon arrival.My wait wasn't long at all, got to see the Dr. who was going to do my surgery for consultation. Then meet with one of the managers in regards to pricing. Now looking at the other comments I can understand what people are saying about pricing, I was somewhat prepared about the prices ranges as I've been to a private practice before for other medical reasons but even I was a little taken back on how it differed from their website. That being said they did reduce the price of my consultation due to me doing the surgery there and then instead of coming back for another appointment on another day. My reason for the four star instead of five......I think there needs to be more clarity on price ranges as stated before, they do differ from the online prices. I can understand it's a business but I think just having a price range board shown at the clinic could help customers think about how to proceed forward in their decision process especially in these turbulent financial times so people can save or budget accordingly e.g. perhaps doing a trail of what retailers are doing now.......showing online prices on their websites (slightly cheaper prices) on a first come booking, first serve basis and having a disclaimer saying prices may/will differ when visiting clinic if appointments are not booked online...just food for thought?!! Nonetheless, my surgery was a success the Dr. and nurse who in attendance did an really awesome job of removing my cyst which was small/medium size, was told by the Dr. that my cyst (which had regrown in the same place after being removed several years before) was infected and they were able to remove the cyst sack successfully, which was great news for me. I'm healing great and I'm due to come back in 10days time to get my stitches removed. Just so people are aware my cyst removal cost me £1399 inclusive of consultation and stitches removal. May seem pricey BUT they did the job properly and just to add you are paying for private surgery from real qualified nurses and Dr.'s. Again my cyst was small/medium on my head so pricing maybe cheaper in other cases so just be prepared. All staff from receptionist, manager, consultation/Dr. and nurses were all polite. They do answer all your questions so don't be afraid to ask away when needed. Recommend!
Absolutely disgusting service!! They literally robbed me of £300!!! Will never recommend this clinic!!! Literally saw my child for 2 minutes, counted her warts and told us to get lost. Laughed in our faces. I was literally crying i was so shocked and appalled by their service. I thought clinics at Harley street are meant to be the best private medical service. I am so upset and angry.
Absolutely disgusting service!! They literally robbed me of £300!!! Will never recommend this clinic!!! Literally saw my child for 2 minutes, counted her warts and told us to get lost. Laughed in our faces. I was literally crying i was so shocked and appalled by their service. I thought clinics at Harley street are meant to be the best private medical service. I am so upset and angry.
Went for a mole removal (Note: there is a £249 initial consultation as stated on the website).There were some other people getting surgery as-well so be prepared to wait before getting the operation done.Decided to take the same day procedure and so the consultation was waived. It is expensive since you are paying for private. The reason why I rated it 4 stars was because of the transparency of the pricing as what most people have commented about. In order to improve, they should definitely have a solid pricing quote for people via email/phone before coming into the clinic so they can decide whether to come in or not and not waste everyone’s time. Or give the clients time to prepare to save up and budget for this surgery.(Note: For a mole removal - I would suggest planning to save up between £1,400 - £2,000 or maybe more for more moles. But I have seen from previous reviews, they were able to obtain a much cheaper price removal, under £1,000).From my personal experience, all the staff members I interacted with from the Doctor, Assistant, Pricing manager and receptionist was positive. They were all accommodating and friendly. The actual procedure was quick and will book for a stitch removal in 7days.I do highly recommend booking with this clinic (for mole removal). I do suggest researching first around your local area or other parts in the country for better pricing solutions. But you are paying for highly qualified Dcotors/surgeons for the price. Whilst, it does seem like you feel you have spent a lot of money, just think of it as a self - investment.Only negative thing about this experience was getting charged for a £50 deposit for an appointment over the phone. I’m still confused whether this is a refundable deposit or not as I don’t know why they wanted to get £50 from me. Will catch up with them on this later.
Went for a mole removal (Note: there is a £249 initial consultation as stated on the website).There were some other people getting surgery as-well so be prepared to wait before getting the operation done.Decided to take the same day procedure and so the consultation was waived. It is expensive since you are paying for private. The reason why I rated it 4 stars was because of the transparency of the pricing as what most people have commented about. In order to improve, they should definitely have a solid pricing quote for people via email/phone before coming into the clinic so they can decide whether to come in or not and not waste everyone’s time. Or give the clients time to prepare to save up and budget for this surgery.(Note: For a mole removal - I would suggest planning to save up between £1,400 - £2,000 or maybe more for more moles. But I have seen from previous reviews, they were able to obtain a much cheaper price removal, under £1,000).From my personal experience, all the staff members I interacted with from the Doctor, Assistant, Pricing manager and receptionist was positive. They were all accommodating and friendly. The actual procedure was quick and will book for a stitch removal in 7days.I do highly recommend booking with this clinic (for mole removal). I do suggest researching first around your local area or other parts in the country for better pricing solutions. But you are paying for highly qualified Dcotors/surgeons for the price. Whilst, it does seem like you feel you have spent a lot of money, just think of it as a self - investment.Only negative thing about this experience was getting charged for a £50 deposit for an appointment over the phone. I’m still confused whether this is a refundable deposit or not as I don’t know why they wanted to get £50 from me. Will catch up with them on this later.
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