londonluggage.co.uk

4.9
4.9 Based on 860 reviews

London Luggage are London's biggest independent retailer of designer hand, cabin and suitcase luggage for men and women, and leading UK Luggage retailers....

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Average Rating

4.9

/
5

860 Reviews

5 Star
93%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
2%

Filtered Reviews

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Review Time

Gail
Fabulous customer service

Fabulous customer service, great price and wonderful additional gifts! Seamless transaction and I received wonderful service from Melissa and I would highly recommend this company, will definitely use again 🤗

5
Date of experience: Oct 02, 2025
caroline boult
Very helpful friendly service that I…

Very helpful friendly service that I received.I appreciated all the help with the measurements for my luggage. Most helpful. A great asset to customers.A relaxed shopping experience. Definitely would recommend.

5
Date of experience: Sep 30, 2025
Susan Hopwood
Delighted with my new case!

Delivery very prompt. Case is really nice, good quality and I love the luggage label with my initials on it.However, I haven’t used it yet but will be off to Monte Carlo soon and will be pleased to use my smart new case!

5
Date of experience: Sep 29, 2025
alan
It was so easy to order my goods on…

It was so easy to order my goods on London luggage web site. Picked the goods that I wanted, colour, size, name and address, payed for it and it was all done in less than 5 minutes. And you get a free embossed name tag with your suitcase.

5
Date of experience: Sep 29, 2025
sandi
A great quality item that arrived quickly…

A great quality item that arrived very quickly and packaged well

5
Date of experience: Sep 23, 2025
DON ZAK
Product Didn't Suit Me, But Service Was Impressive

I purchased a Victorinox Altmont laptop backpack from this company, but unfortunately, it wasn’t quite to my liking. That said, the return process was smooth and communication was clear and prompt. I do wish they offered free returns, but I was impressed that my refund was processed within an hour of them receiving the item — much faster than I expected. Overall, a positive experience despite the product not working out.

5
Date of experience: Sep 23, 2025
David Hobley
The Eastpack offer was well price and…

The Eastpack offer was well price and delivered promptly

5
Date of experience: Sep 22, 2025
Alexander Mack
Bag arrived very promptly

Bag arrived very promptly. Best price on the market

5
Date of experience: Sep 22, 2025
Mrs C
Really quality product and prompt…

Really quality product and prompt delivery. Will definitely use again

5
Date of experience: Sep 22, 2025
Roberts
Superb after sales service

Melissa was extremely efficient and reacted promptly regarding my query.Very impressed with the customer service

5
Date of experience: Sep 22, 2025

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