Review Time
Dreadful service, avoid at all costs. They mislead you into thinking you're getting a cheap deal on a holiday but offer you dreadful flight options, and a restriction on the hotels that were advertised in the description. Once they have your money they won't give it back and they stick you with "we can offer you a direct flight and a better hotel if you pay an extra X amount per person" (in my case it was £200 extra per person. It's criminal. Wowcher should be ashamed of themselves for allowing this company to operate under their Umbrella. Seriously avoid. I hope people see this before falling into their trap.
Absolutely awful! My mum purchased me and my husband a holiday for Christmas - Manchester to Malta. Once it came through I had to ring to confirm with someone called Steven - he told me the flights had a 3hr stop over each way and to turn this into a direct flight we would have to fly from Liverpool at and extra cost of £190. I reluctantly paid the extra and was sent and email for me to confirm details - all confirmed.
I was then told I would receive the travel documents 14days prior to departure. These documents never arrived, I emailed and got no reply. On the friday (departure sunday am) I rang to be told the documents would be with me by 8pm at the latest. These never arrived. So this morning (sat) I got through to someone with very poor English (took him 15minutes for me to confirm name) to be then told they would be with me by 10am.
Whilst waiting for this i decided to ring the hotel - they had no idea who we were and confirmed they DID NOT have a booking in our name. Next onto Easyjet - they also confirmed they DID NOT have a booking in our name!
I rang travel crew back who tried the whole confirmation of names confusion again, but was told straight that i would not be going through this 15minutes malarky again and suddenly his English got a whole lot better - he put me on hold to come back 3 minutes later to tell us that our flights (that weren't actually booked!!) had been cancelled and that the best they could do was offer a voucher!! NOT A CHANCE - after a bit of a mouthful a refund was offered: now we have to wait 15-30working days for the best part of 400 quid back and no holiday to go on.
AVOID AVOID AVOID!!!
I organized a multi-city trip with this service and found the process straightforward and efficiently managed. The representative was friendly and professional, addressing all my inquiries clearly. Confirmation of my booking was prompt, and the pricing was very reasonable.
I am shocked by the terrible experience I've had with the organization. I had to completely reschedule my trip due to their lack of organization. No travel documents were received just TWO DAYS before my trip. I made over 20 calls to follow up and was only met with promises of future updates. I was informed of a flight cancellation and had to change my departure airport unexpectedly. I was charged £29 EACH for altering the holiday booking. I am appalled at this service. I feel trapped as I would lose a significant amount of money if I don't travel with them.
I booked a holiday through an online platform and spoke with a representative. When I attempted to pay, my bank flagged the transaction as a scam. I was urged to use a different card. I was told I would receive my travel details two weeks before departure, but I've received nothing. After reading numerous negative reviews online, I feel this is a scam! I plan to report the situation to my bank. I've tried contacting them multiple times, but it always goes to voicemail.
I arranged a multi-city trip through the service and found the entire process easy and well-organized. The representative was friendly and professional, addressing all my questions clearly. The booking confirmation was quick, and the pricing was competitive.
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