londonluggage.co.uk

4.9
4.9 Based on 860 reviews

London Luggage are London's biggest independent retailer of designer hand, cabin and suitcase luggage for men and women, and leading UK Luggage retailers....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.9

/
5

860 Reviews

5 Star
93%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
2%

Filtered Reviews

Filter Reviews

Review Time

Tabitha Price
Google "Samsonite Reviews" before purchasing

I'm so confused how there is such high ratings. My mistake was reading the reviews of the retailer before reading the reviews of the actual product itself (as that's who you will be dealing with after you purchase from the re-seller eg. LondonLuggage.Seriously, Google "Samsonite Reviews" then go onto TrustPilot and you'll soon see that the reviews on this account are all a front and smoke and mirrors behind what you'll actually deal with.

1
Date of experience: Sep 26, 2023
Scammed out of £800

If you’re looking to purchase a £800 suitcase, only for it to arrive with a dent in it and one of the locks to not work then this is your place.Had to purchase a new suitcase a couple days before leaving the country, arrived with a dent but didn’t have enough time to return, then arrived at my destination to find the lock now doesn’t work. To then be told to return it to a samsonite store in Portugal who said it can take a month for them to fix. I now need to leave the country with them still holding onto the suitcase and saying I have to return to Portugal to pick it up. So not only do I have to go buy a new suitcase whilst that’s being repaired, but I now need to purchase a £800 flight to get back to Portugal to pick up my £800 suitcase.For a service that’s built on buying expensive luggage for clear frequent travellers, taking 1 month minimum to fix a suitcase from them new out the box, to then being told that they won’t deliver it to the country you are next going to.You’d expect at least “good” service from a premium product as this.

1
Date of experience: Sep 26, 2023
Heiko
Amazing service

Amazing service! Will use again!

5
Date of experience: Sep 26, 2023
Imelda
Recommended

There was a problem with the delivery which was not their fault but London Luggage helped with it quickly and efficiently and were reassuringly friendly. The product itself was well packed and protected and was as described. A pity they don’t seem to have a physical shop, in London, any more, but we know property costs are high, footfall is dropping and luggage takes up space!

5
Date of experience: Sep 25, 2023
Maxmaxounet99
Superb quick delivery.

5
Date of experience: Sep 25, 2023
Isidore
Samsonite cabin luggage

Quick dispatch, website easy to use. Samsonite suitcase delivered without damage. What more could you wish for, great service.

5
Date of experience: Sep 25, 2023
Sanaphys61
Very fast delivery

Very fast delivery. Exactly what was described. Nice packaging. I’m happy with it. Thank you.

5
Date of experience: Sep 25, 2023
Taran
Goods arrived on time in good…

Goods arrived on time in good condition, as advertised

5
Date of experience: Sep 25, 2023
Victor
Great service good prices

5
Date of experience: Sep 22, 2023
Myrna Turner
Fast and reliable service

Great selection of products at very good prices, extra quick delivery:)

5
Date of experience: Sep 21, 2023

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More