Name: londonluggage.co.uk
Telephone: 02072678835
Rating: 4.9

Tabitha Price Guest

Google "Samsonite Reviews" before purchasing

I'm so confused how there is such high ratings. My mistake was reading the reviews of the retailer before reading the reviews of the actual product itself (as that's who you will be dealing with after you purchase from the re-seller eg. LondonLuggage.Seriously, Google "Samsonite Reviews" then go onto TrustPilot and you'll soon see that the reviews on this account are all a front and smoke and mirrors behind what you'll actually deal with.

Date of experience: Sep 26, 2023

RL7 Guest

2 years ago

Scammed out of £800

If you’re looking to purchase a £800 suitcase, only for it to arrive with a dent in it and one of the locks to not work then this is your place.Had to purchase a new suitcase a couple days before leaving the country, arrived with a dent but didn’t have enough time to return, then arrived at my destination to find the lock now doesn’t work. To then be told to return it to a samsonite store in Portugal who said it can take a month for them to fix. I now need to leave the country with them still holding onto the suitcase and saying I have to return to Portugal to pick it up. So not only do I have to go buy a new suitcase whilst that’s being repaired, but I now need to purchase a £800 flight to get back to Portugal to pick up my £800 suitcase.For a service that’s built on buying expensive luggage for clear frequent travellers, taking 1 month minimum to fix a suitcase from them new out the box, to then being told that they won’t deliver it to the country you are next going to.You’d expect at least “good” service from a premium product as this.

Date of experience: Sep 26, 2023

Heiko Guest

2 years ago

Amazing service

Amazing service! Will use again!

Date of experience: Sep 26, 2023

Imelda Guest

2 years ago

There was a problem with the delivery which was not their fault but London Luggage helped with it quickly and efficiently and were reassuringly friendly. The product itself was well packed and protected and was as described. A pity they don’t seem to have a physical shop, in London, any more, but we know property costs are high, footfall is dropping and luggage takes up space!