Review Time
They messed up my Valentine’s order, and the product is subpar. When engaging with customer service, I actually sent them a picture of the gift they sent me, with another couple in it, as a response to my refund request, and they've failed to respond further.
This company is an absolute joke. Firstly it comes in plastic bags and you have to make it yourself but there is no instructions so I do not know how to put the base and love heart together, I emailed asking for instructions and the only one they sent was how to put the people together ? I asked again for instructions on the love heart as all I had was pieces of red and they again sent me the wrong instructions. Who sends pieces not constructed without instructions ! I then received the wrong hair colour and have been battling with them for over a week now non stop to get the correct hair colour sent, they continually ignore the request and send some bulls*it AI type replies. This is for my best friends wedding and I am extremely disappointed. It was not cheap to buy and they are an awful scam company that needs to be shut down. do not buy from them !!!
I emailed their support to cancel my order within a hour of making it because I wanted to upgrade. They refused to handle my request and kept saying that ”a lot of work and custom craftsmanship has been put into it” and kept refusing it. Then a few days later I get a email that it has been shipped. Kept writing with them and they started offering 10,20,30,40,50,60 etc… back. I refused and said I already order another and don’t need two and told them to provide a prepaid return parcel. Nothing. Fast forward to now when I got it a month later. It’s a plastic bag of overpriced Lego pieces I need to put together myself. So much for ”lot of work and craftsmanship” and no returnpacel in the box. Emailed them again, if they won’t handle it I will make it a legal matter.
Very difficult to deal with. Ordered and paid for premium shipping. Delivery driver delivered at the wrong place so never recieved it. When I contacted for a refund, the response was that they'd reschedule a re delivery. Ive since then had to tell them 3 times I want a refund and not a re delivery. Im still battling.
The bricks are nothing like the pictures, the flower pieces are different, they totally confused my order, i ordered 2 different hairpieces, I got 2 exact same ones. The heart for the gift box is 3x smaller - not that big like on the pictures and the faces are not painted on but it’s a very cheap print. Very cheap. Don’t buy. It’s a scam. They won’t return your money
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