lovehoney.ca

4.2
4.2 Based on 1.1K reviews

...

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Average Rating

4.2

/
5

1.1K Reviews

5 Star
70%
4 Star
9%
3 Star
4%
2 Star
4%
1 Star
14%

All Reviews

Filter Reviews

Review Time

Elle Barnes
Disappointing Experience Despite Quality Products

I've placed two orders in the past month. While the quality of the items I received was excellent, they failed to honor the 3 for 2 discount on panties and mentioned they would reach out to their promotions department. For my second order, I received an email two days later stating that some items were out of stock, but they would fulfill the rest. Then, just 24 hours later, I was informed that the free item was also unavailable. I attempted to reach out through their website to request alternatives for the missing products, but a week later, I was told they couldn't amend orders once placed. It's frustrating since they modified the same order twice but won’t accommodate my request for replacements. It would be better if they communicated with customers before sending incomplete orders. Additionally, I'm still waiting for a response regarding the first order from their promotions team.

1
Date of experience: Dec 06, 2025
Douglas J.
Lack of Customer Support

I've placed two orders recently. The quality was great, but they didn’t honor the promotional offer and claimed they would reach out to their promotions team. For the second order, I was notified two days later that some items were out of stock, and then I received another email about a missing complimentary item. I attempted to contact them for alternatives but was told a week later that they can't change orders once placed. They amended my order twice but won't accommodate my request for replacements. It would be helpful if they informed customers before completing incomplete orders. I'm still waiting for a response regarding the first order.

1
Date of experience: Dec 06, 2025
Carissa Fisher
Incredible Experience

Truly the best orgasms of my life. Fantastic products!

5
Date of experience: Dec 01, 2025
Mikey B.
Exceptional Experience!

Exceptional experience! I felt fantastic using it.

5
Date of experience: Nov 23, 2025
Beau Morgan
Order Delayed Significantly

My order arrived five days late, making it unnecessary by the time it got here. The customer service informed me that most orders are on time and suggested I just keep waiting.

2
Date of experience: Nov 21, 2025
Landon Patterson
Simple and Efficient

Very simple to deal with. Received exactly what my partner wanted, and she loves them.

5
Date of experience: Nov 21, 2025
August Reed
Outstanding Service

Outstanding service, shipment, product, and pricing. Everything was perfect.

5
Date of experience: Nov 21, 2025
Gregory
Impressive Selection

Impressive selection of products. Quick, discreet, and convenient delivery.

5
Date of experience: Nov 21, 2025
Stuart
Lost Package Found

The package was lost for a while but eventually arrived. The quality of the product is excellent.

5
Date of experience: Nov 20, 2025
Bettina Harris
Fun and Quality Toys

Fun and quality toys. Had a blast trying them out! Looking forward to next year's advent calendar.

5
Date of experience: Nov 20, 2025

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