Review Time
I've placed two orders in the past month. While the quality of the items I received was excellent, they failed to honor the 3 for 2 discount on panties and mentioned they would reach out to their promotions department. For my second order, I received an email two days later stating that some items were out of stock, but they would fulfill the rest. Then, just 24 hours later, I was informed that the free item was also unavailable. I attempted to reach out through their website to request alternatives for the missing products, but a week later, I was told they couldn't amend orders once placed. It's frustrating since they modified the same order twice but won’t accommodate my request for replacements. It would be better if they communicated with customers before sending incomplete orders. Additionally, I'm still waiting for a response regarding the first order from their promotions team.
I've placed two orders recently. The quality was great, but they didn’t honor the promotional offer and claimed they would reach out to their promotions team. For the second order, I was notified two days later that some items were out of stock, and then I received another email about a missing complimentary item. I attempted to contact them for alternatives but was told a week later that they can't change orders once placed. They amended my order twice but won't accommodate my request for replacements. It would be helpful if they informed customers before completing incomplete orders. I'm still waiting for a response regarding the first order.
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