Review Time
I've been playing with lucky hands for a few months and have spent quite a bit of money with them I've finally gotten up to emerald status then all of sudden my account is blocked from risk department. Risk department is claming that my bank reached out to them and Saud I've reported all my transactions as fraudulent which I have never done. I've sent in what documents I do have and my bank said they never contacted lucky hands so on my end all my transaction that I made are authorized and never reported as fraudulent. I've been waiting a few days and can't get nothing back from risk support so I decided to call lucky hands support and all I get is a sorry excuse of an apology and basically laughed at. I use to love playing here and would like to continue to do so but support isn't all that's its cut up To be I guess once you reach a certain status they just block toyr account. Will change review if my problem is resolved or at least explained.
They are amazing definitely won and redeemed multiple times also instantly too and just today i I had a problem with the scratch card I received and contacted support and she was amazing i think her name was Antoinette she got back to me and informed me that they just manually updated my account balance for the complications from the scratch card that was so amazing so again thanks lucky hands for helping me and being an awesome social casino to play at🥰🥰
I was playing $10 a spin went into bonus. Won $5558.00 and it only paid me $555. Pay table shows denomination payout of $1. not 10 cents. Impossible if your playing a $1 denomination at $10 a spin. They wrote me a message after I complained that I screenshot. You can read it.
For free rounds, the amount shown during gameplay can look higher while the animation is running, but the final, payable result is always the system-calculated outcome after odds and mechanics are fully processed. That final calculation is what determines the credited amount, and in this case, it was applied correctly.
So basically, the pay table is not right. This is a bunch of crap!!
Watch out for this online casino. In the end they win!!
They promised excellent support but never responded to my inquiries. I was told this is an unusual situation. They also advertise 24/7 support, yet the support feature is non-functional. This feels like a scam. I advise others to steer clear; they are not truthful. Additionally, my review was removed without explanation. It seems the platform collaborates with businesses to eliminate honest feedback.
The unexpected! I seen i had an offer from Lucky Hands on my Birthday. I opened it and found a very nice generous gift incentive from Lucky Hands. I was impressed as well as grateful for there recognition..Ann the lady who ai conversed with was just as congenial and helpful as she could be with assisting me on how to collect this bonus! I've been playing with several of the on line platforms and the big names of ones I will not mention never did this for a customer like myself who has paid to use their service. I have never deposited with this lucky hands before. But they did something for me that I just want to recognize their gifting will surely gain my business from now on! So thank you "Ann" for the time you took with me to walk me thru the process I really appreciate you and to Lucky Hands for making sure you see your customers and understand one good turn deserves another and word of your customers mouth still goes a long way. Be expecting to see my referrals coming in soon.!!
This place has the very BEST support of all platforms! I made a mistake and bought a package I assumed had sc and in fact it didn't, without me even asking for it to be fixed as I realized it was my own fault for not reading the package details. Support contacted their team and they credited my account with the sc within minutes. I initially also had some troubles getting my kyc done and they literally walked me through it all. They actually care about you and treat you like family, you will not find that on any of the 70+ platforms I've played at. They also have my favorite game, most places don't and I love their instant payouts. This place is simply AMAZING! Thank you Lucky Hand's!
Customer service is way beyond any site I've used. Anytime I have had a question I'm able to speak to a real person within a minute or two. No chatbot, no long queue. And I've had amazing luck and redemption is super quick and easy.
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