luxuryegyptianlinens.com

Excellent customer service. Mark was very helpful with the comforter return and processed the refund

Excellent customer service. Mark was very helpful with the comforter return and processed the refund quickly. I absolutely LOVE their 800 count cotton sheets! Quality material and the first deep pocket sheets to fit my bed. I highly recommend their business.

Date of experience: Feb 14, 2026

Fantastic Support for a Gift Issue

I received a comforter from my daughter as a Christmas gift, but it was damaged when I opened it. After I reported it, the company sent me a new comforter within a week. Thank you for such excellent service!

Date of experience: Jan 17, 2026

Issue Resolved Promptly

I received a comforter as a Christmas gift from my daughter, but it was damaged upon opening. After reporting the issue, I received a brand new comforter as a replacement in less than a week! Thank you for the excellent service!

Date of experience: Jan 17, 2026

Beware of Scammers - Avoid This Company

I ordered two bed sheet sets that came in damaged packaging and did not match the product description. When I tried to return them, I faced delays and inconsistent responses. After disputing with my credit card company, I got a return label and sent everything back. The company claimed one set wasn't returned, which is untrue. I have proof to support my return. I also tried to leave a review, but it seems customer feedback is controlled by the company, limiting balanced reviews. I cannot recommend this company based on my experience.

Date of experience: Jan 13, 2026

Respectful Service and Quality Sheets

I mistakenly ordered the wrong color sheets, but the support team handled my request respectfully and ensured I received the correct color. The sheets are of great quality!

Date of experience: Jan 08, 2026

Quick Delivery and Great Comfort

I'm thrilled with the quick turnaround for my purchase. My husband and I are sleeping much better with our down comforter; no more tugging at the covers! I'd love to get another color. The price is definitely worth it, providing great value. We're very pleased with this comforter!

Date of experience: Jan 05, 2026

Thrilled with My Find

I'm delighted to have discovered this company. They didn't show up right away in my search for sheets and comforters, and I feel fortunate to have found them. Their products are excellent and affordable, making my bed very comfortable! Plus, the customer service is outstanding. I was so pleased that I bought everything again for my daughter for Christmas.

Date of experience: Jan 02, 2026

Exceptional Customer Service!

Date of experience: Dec 29, 2025

Responsive Customer Support

I had a great experience with customer service when I received the wrong sheets. I washed them before realizing the mistake, and when I offered to pay 50% for the correct set, they shipped it right away. I truly appreciate their help.

Date of experience: Dec 17, 2025

⭐☆☆☆☆ Very Disappointed: Delayed Order and Poor Support

⭐☆☆☆☆ — Very Disappointed: Order Delayed, No Support, No Resolution. I placed an order for luxury linens expecting quick delivery and reliable support. Instead, I've received nothing, no updates, and no assistance. I tried to resolve this directly, but there was no clear status or accountability from the company. My attempts to involve my credit card company have been exhausting as well. This should have been a straightforward order, and it feels unprofessional and frustrating. I hope the company resolves this matter; otherwise, I cannot recommend them.

Date of experience: Dec 02, 2025