Review Time
On the 12th of January I received an ordered from Lynott and my bracelet came broken. I sent them the picture and they said I’d be refunded for it. It’s now 7 weeks later and after emailing back and forth of them telling me it’s been issued more than once I still haven’t received my refund.
Cowboy brand! Read reviews on other trust pilot page that show what the brand is really like. Terrible customer service and poor quality products that just break. Had a braclet “repaired” 3 times after only having it for 6 weeks and then gave up. You’ll find better jewellery from temu and shein. Don’t be fooled just because it’s in Brown Thomas
I have just purchased 2 rings , one for me and a surprise for my daughter.i am truly delighted with the quality and fast postal service. I normaly buy instore and am always spoilt for choice,Its fun,affordable, does not tarnish.its ageless and timeless pieces just like myself. And above all its an irish business,
Ignore the positive reviews on here! The company has created a new Lynott trust pilot page due to high levels of negative (truthful) reviews. All positive reviews are within the last month or so and aren’t a reflection of the brand, wouldn’t be suprised if these were all friends/family of the owner. The Jewelry is brought from SHEIN/ali express (google image search their products) for 3-5 euro. Terrible brand with terrible service. Only in Brown Thomas as the owners dad is the CEO. If you are thinking of buying from this company please read the other reviews on their other trust pilot account! Avoid!! Edit due to response from founder: Hi Lauren,Thank you for your reply, but it does little to address the actual concerns raised.I stand by my original review. I am friends with a girl who previously worked on the counter for Lynott Jewellery, and the consistent understanding from them is that the majority of your jewellery is not designed in house unless it is tied to an influencer collaboration. Outside of those collections, items are sourced in bulk from external wholesale suppliers with the justification from yourself and your buyer. You only have to look at the package the products come in to know that they are not designed in house. That does not reflect an ethical brand, either in terms of product sourcing or wider business practice.You reference the 50+ staff you employ across Ireland as though this is automatically a positive, yet fail to acknowledge ongoing concerns around how those staff are treated and the rapid turnover that has reportedly resulted from your approach to management.If you are genuinely open to transparent customer feedback, it’s also worth addressing why a new review page has been created rather than engaging with the feedback already present on Trustpilot. The existing 1.8 star rating reflects the experience of many real customers. In contrast, a significant number of the recent reviews on the new page appear to be from personal friends or family members, which only further undermines trust in your response as you see just trying to mask over the wider issue. Stocking in Brown Thomas and Arnotts may demonstrate commercial performance, but it does not invalidate legitimate concerns regarding transparency, ethics, or customer experience.These are valid issues, and they deserve to be addressed honestly rather than deflected.ThanksClare
I have quite a few bits from Lynott. Purchased by myself and received as presents. I have also purchased a few times as presents for others. Great prices. Lovely jewellery that do not tarnish or cause blackness on the skin. Great prices and even better deals. LOVE that it is female led Irish company. A pure incentive for me. Great customer service. Would honestly recommend.
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