Review Time
We bought the 3/8" Multipurpose mat from this company about a year ago. The price was decent compared to other brands and now we know why. Whenever the weather gets hot (we live in California, hottest days are in the 90s), these mat would bulge. No matter what we do (place heavy items on there), it'll just remain bulging. We had to trim a few pieces, which helped for a little while but they bulge back in different places when the temperature rises. The mats are placed in our living room which does not have any direct sunlight throughout the day. This is very frustrating and we would not recommend buying from this brand. What a waste of $500!
Changed from one star to five star. They reached out based on the email I sent them (not my original review here) to understand what happened and assist. They discovered the cause of the multiple pending charges (not caused by we sell mats).Placed an order (not using PayPal). Order was shipped promptly.I don't care for theshop.com platform. I've had many problems purchasing from places that use it. We sell Mats is an exception in my book, they do a great job, and the product seems very good.
I bought 52 mats online from we sell mats. I realized I needed several more as I measured for 12x16 instead of 12x18. I contacted them the next morning and Missy followed up with me to make sure my needs were met.. She was very thorough and helpful making sure that the extra mats I bought were identical and were the right fit. Great customer service. The mats arrived 4 days earlier than quoted as well. Great product. Will buy again for my next project.
I ordered samples from the WSM and chose the color and design. I sent my order to the company and a few days later I received my tiles but to my surprise the tile was not the same color as the sample that had chosen. Emails/texts were sent back and forth between their customer service and me. Long story short they sent me a new set of samples and the matter was resolved. I would highly recommend this company to anyone!
SUPER HIGH QUALITY!VERY SIMPLE TO LAY DOWN AND ALL LOCK TOGETHER!THE CONSTANT COMPLIMENT WE GET WHEN ANYONE WALKS IN IS THE FLOOR MATS!NOT ONE TEENIE WEENIE DEFECT- THEIR CUT & SHIPPED TO PERFECTION!BEST BANG FOR THE DOLLAR - WORTH EVERY CENT.
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