madeleine.com

3.3
3.3 Based on 101 reviews

Discover timeless and elegant women's fashion online at MADELEINE. MADELEINE offers a wide selection of stylish clothing that meets the highest standards! The collections from MADELEINE combine exclusive high fashion, confident business wear, and versati...

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Average Rating

3.3

/
5

101 Reviews

5 Star
50%
4 Star
3%
3 Star
4%
2 Star
6%
1 Star
37%

All Reviews

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Review Time

Lidia Henshaw
It's a disgrace. All email addresses and address for generating labels failed.In online their form

It's a disgrace. All email addresses and address for generating labels failed.In online their form entered all details correctly and they said they not recognising. It's so stressful beyond wards! I wrote to Trading Standarts for help with this company.Tjey should diprived them trading.Its last time I bought from them and advised not buying from them.They only know to sell at very high prices but return policy not exist in real life.

1
Date of experience: Feb 07, 2026
Lidia Henshaw
It's a disgrace

It's a disgrace. All email addresses and address for generating labels failed.In online their form entered all details correctly and they said they not recognising. It's so stressful beyond wards! I wrote to Trading Standarts for help with this company.Tjey should diprived them trading.Its last time I bought from them and advised not buying from them.They only know to sell at very high prices but return policy not exist in real life.

1
Date of experience: Feb 07, 2026
Karen Ratcliffe
Absolutely do not buy from this…

Absolutely do not buy from this company..quality is cheap ..order took ages and was offered a partial refund because your returned items need to be returned to china at a cost to yourself and was advice it could be as expensive as £65..Very cheaply made dresses..The worst quality iv had for a long time if not ever

1
Date of experience: Jan 03, 2026
Birgit Hanke
Not Good Enough To Tell Customers To Keep Waiting

I've been buying from Madeleine for decades, esp since I'm German and the base of this company is in Germany. However, I've put my last order in in November and returned a pair of black trousers pretty much immediately after their delivery. About 5-6 weeks later, and I'm still waiting for my refund. If this takes much longer, I will call the HQ in Germany (Goldner).

2
Date of experience: Jan 01, 2026
Consumer
Do not buy from this company this is…

Do not buy from this company this is not based in the uk. I brought a coat and it took weeks to come and it was not like the picture so thin and the colour was not burgundy more like a pink also I was offered partial refund because if I had to send back to china it would cost me around £25-35 postage.Not happy as iv now lost money and need to still buy a coat

1
Date of experience: Dec 17, 2025
David Middlemore
Shocking company has taken almost 4…

Shocking company has taken almost 4 weeks for a London company to deliver 1 Dress to a London address that’s ridiculous don’t tell you that though ,tried to cancel and refund more chance of Stevie wonder being an uber driver..

1
Date of experience: Dec 11, 2025
Ola Ska
This is a scam store

This is a scam store. I ordered a jacket from them. I waited a month for it. I received a jacket that wasn't even worth £10. The quality was very poor; the color was nothing like the picture, and the cut of the jacket was nothing like the picture. I will never order anything from them again.

1
Date of experience: Dec 05, 2025
Sonia
Item is poor quality and not as nice as…

Item is poor quality and not as nice as the picture. States you can return in 30 days. However, when I emailed to arrange a return, they do not offer free shipping and only give a partial refund, but they do not quote how much the partial refund would be! First time of ordering and would not order from here again

1
Date of experience: Nov 24, 2025
Ruth Garcia
Happy with my order but delivery could…

Happy with my order but delivery could be faster

4
Date of experience: Oct 29, 2025
Sally from Beverley
I am struggling to get the correct refund

This company has refunded me for an item that I have kept but not for the items I have returned. The amount owed to me is CONSIDERABLE! I have tried the customer service number but it seems to be inactive. HELP!

1
Date of experience: Oct 22, 2025

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Business Details

  • Discover timeless and elegant women's fashion online at MADELEINE.

    MADELEINE offers a wide selection of stylish clothing that meets the highest standards! The collections from MADELEINE combine exclusive high fashion, confident business wear, and versatile basics. International fashion trends are continuously interpreted in the signature MADELEINE style, characterised by chic, elegant, and high-quality designs. This fashion is perfectly suited for various occasions, from business to casual and evening wear.

    MADELEINE is available in Germany, Austria, Switzerland, France, the Netherlands, the United Kingdom, and Belgium. In the MADELEINE online shop, the exclusive collection is presented at a glance. Discover the latest trends, colours, silhouettes, and fashion for various occasions, and let the MADELEINE collection inspire you to create your perfect look.See more

  • email service.de@madeleine.com
  • call 08938036998
  • language https://madeleine.com

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