Review Time
They really have happy people in the warranty department, they are extremely friendly and genuinely eager to help you.
Its speed of response to emails is almost as if you were talking through WhatsApp, instantaneously. I am totally satisfied with them. And that really makes the brand worth far more than the competition.
They really have happy people in the warranty department, they are extremely friendly and genuinely eager to help you. Its speed of response to emails is almost as if you were talking through WhatsApp, instantaneously. I am totally satisfied with them. And that really makes the brand worth far more than the competition.
Have bought a total of 5 magicshine lights, it gets dark early and I ride 3x a week -primarily at night this time of year. Had trouble with a monteer 5000, light stopped working, reached out and had a new light in less than 2 weeks, then had trouble with a monteer 3500 which was easily resolved by tech support. Overall I’m happy with the lights, mounts, batteries and customer support.
I purchased a bike taillight from Magicshine via Amazon 12 months ago, unfortunately the light failed. I contacted Magicshine and they couldn’t have been better in their response. I showed them a video of the problem and a new light was despatched the same day. Thank you to Hannah for your prompt and polite responses.
They made me right after having bought many Magicshine lights and having one break on me. There was a little back and forth exchange but they sent me a new light and I was able to keep my same battery which is nice because I don't like to waste lithium ion batteries.
The mount base of my Magicshine EVO 1300 broke and I needed a replacement.I submitted my warranty request via the Amazon email contact. I got a response on the same day. I received the replacement within a week. Replacement part was good and I can mount my light again!I was particularly impressed with the attentiveness of the person handling my claim, Hanah. The person was very polite and communication was very clear. The person even checked up on me to see if I have received the replacement. This is very thorough customer service!
In a time when customer service seems like a corporate inconvenience, Magicshine stands apart. This is the first experience I have had in a long time when someone has directly followed through and followed up. I needed a replacement mount as the strap broke and the service I received was above and beyond. Not only will I be a returning customer, I have already recommended this company to my cycling friends.
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Magicshine high performance outdoor lights including bike lights, flash light and headlamp. World famous light brand for bike, ski, running and other outdoor sport and work, and reputed for the high quality and affordable price. Magicshine has twenty year
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