mail.google.com

1.6
1.6 Based on 201 reviews

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Average Rating

1.6

/
5

201 Reviews

5 Star
11%
4 Star
1%
3 Star
2%
2 Star
6%
1 Star
79%

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Terrible customer service

Terrible customer service. After 10+ years, I can't access my Frontier email which Yahoo supports. Absolutely no help and don't think that paying for support will help at all. It's the same clueless representative as the free support.

1
Date of experience: Sep 03, 2025
Amer
If something happens to your email and…

If something happens to your email and you lose your phone number, and the recovery email option is selected, why not use it while the system remains stuck and sends the code to the lost phone number or Google Authentication app?It's unbelievable, right? So for that, I'm out and giving you this bad rating.

1
Date of experience: Aug 31, 2025
Sam Koon
Google/gmail's security system ruins…

Google/gmail's security system ruins accounts. I got a new iphone and have not found a single solution on how to get logged back in my gmail account or any other google accounts. The 2 step verification sends the code to my old phone, leaving it impossible to sync with my new one. I've ironically googled every possible way around this (including AI) and there is none! No person to speak with. No one to fix it. ZERO STARS!!!!!

1
Date of experience: Aug 29, 2025
Anthony Manning
years and years

i have been using my laptop for quite a few years nowto get into my a/c all of a sudden they keep sending push notices on my phone and saying this device not recognized

1
Date of experience: Aug 28, 2025
Sergei Roganov
Cannot restore my gmail account

Cannot restore my gmail account, support doesnt answer, please help

1
Date of experience: Aug 27, 2025
Isidoros Kladias
If I could I would delete this overrated thing.

I swear I will kill this thing. So let me explain my situation. I am part of a competition where we send specific days emails and get awarded. I had spend 40 minutes texting an email and the stupid thing threw me out of the app and then i couldn’t open it for enough time so the day had passed and I lost. It said something about an upgrade but I don’t care. If you are going to do a last minute upgrade at least notify me before I hit send and think I have sent it. You had one job and you did it wrong. I mean I use it a lot and that’s the only reason I am giving this a 2

2
Date of experience: Aug 25, 2025
April Jade
A complete joke

A complete joke. I've received a brand new phone and 2 sims both have my old email I cannot access for over a year now I'm trying to get into my most recent account but it wants to send information to to the email I've no longer got. Then it says add number for recovery which I did and it says wrong number. Gmail is honestly ridiculous why send information recovery to a forking phone you no longer have move Bill Gates b.s and how has my brand new phone got my old 5 year old email attached??Talk about track and trace id watch it if I were you draconian lifestyle coming soon I'm not using joogle or Jomail either ever.

1
Date of experience: Aug 23, 2025
Booklife
Gmail is brilliant

Gmail is brilliant, loved it! Perfect for my buisness and home life.

5
Date of experience: Aug 16, 2025
Stefanie Dell'Orto
so unflexible

so unflexible, so buggy, not intuitive at all, functions sometimes work, sometimes they dont (like the most basic things like reply all), how can this be such a bad product coming from google??

1
Date of experience: Aug 15, 2025
Marry john
Google has no option for support

Google has no option for support. if you wipe your cookies it might even suggest login options you have no access too. For me it mailed a recovery code to the gmail account I tried to access instead of my back up mail account

1
Date of experience: Aug 15, 2025

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