Review Time
I received lobster meat as a birthday gift, but the customer service was appalling. The packaging lacked clear information on whether the meat was pre-cooked. The fine print on the vacuum-sealed package warned against defrosting above 38 degrees before cooking, which led us to believe it needed to be cooked. However, it turned out that it was already pre-cooked, resulting in a tasteless and rubbery dish. The most frustrating part was the inability to properly address my concerns with the company. Their chatbot provided generic responses, directing me to their website for cooking instructions. When I filled out their email form, I received the same unhelpful replies. Eventually, I got a 'human' response that only reiterated the canned answers, insisting I should have checked their website beforehand. It’s absurd to expect customers to consult a corporate site for cooking advice, especially when that information wasn't even on the packaging. The company clearly shows no interest in customer satisfaction, and a simple note about pre-cooked status could have completely changed this experience. They simply don't care.
I received lobster meat as a birthday gift, but the packaging didn't clarify if it was pre-cooked. After cooking what seemed to be pre-cooked lobster, it turned out tasteless and rubbery. Complaining to the company was futile; their chatbot gave canned responses, and even a human response was dismissive. They didn't care to resolve the issue, which ruined my experience.
I ordered a large quantity of snow crab legs for a family Christmas meal. To my shock, there were only two clusters in the package! I was charged hundreds of dollars and had to get that reversed. We ordered well in advance to avoid issues, which makes this even more frustrating.
While the lobster meat and other items arrived well-packaged, the lobster was extremely tough and overcooked. It felt like chewing rubber with no flavor. I was really looking forward to having lobster rolls but ended up throwing the lobster away.
What was supposed to be a special sendoff dinner for our college student turned into a frustrating disaster. We were misinformed by customer service about our order's delivery, resulting in a wasted $250 and a last-minute scramble to create a backup dinner. The response from customer service was dismissive and lacking empathy. I expected better, especially for a special occasion that cannot be repeated.
What was supposed to be a special sendoff dinner for our college student turned into a frustrating disaster. We were misinformed by customer service about our order's delivery, resulting in a wasted $250 and a last-minute scramble to create a backup dinner. The response from customer service was dismissive and lacking empathy. I expected better, especially for a special occasion that cannot be repeated.
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We are the premier supplier of the freshest Maine Seafood and Live Lobsters nationwide. Make shipping lobsters quick and easy with our user friendly online ordering process and a proven record of the best customer service in the industry. Maine Lobster and Seafood is what we know and love, we are happy to bring that experience to your doorstep.
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