Review Time
I ordered some cut-to-measure outdoor synthetic matting for our porch. It was cut and dispatched within 24 hours, and arrived 2 days later, with clear cutting and care instructions. It's made a big improvement to our front door and i was very impressed with the efficiency and communications from this company.
Just very poor. So firstly I ordered a mat from this company as they provided a product which was very thin (limited space under door). On ordering, I was advised that it would take 2 weeks to produce. I was having timber flooring installed so needed to know the exact measurements which I paid extra for. On receiving the mat, it was so badly cut I had to try and alter it myself. I have now rung and left messages on two occasions and as yet, their "customer services" have yet to get back to me. How do companies like this survive?Further update since my original post. I contacted the company twice, once at about 2pm and again just after 5pm. Further to their response, they asked me to return the mat as they agreed it was sub-standard. I replied to inform them that my fitters had thrown it away as it was so poor. At no point did they then come back and offer me any type of refund, even for the "bespoke" cutting service which was such a sham. I have left this follow up review to give them ample time to respond, but of course nothing. Perhaps they should do more than just monitor negative responses and actually follow through with genuine customer care.
Excellent product. Well made and exactly as described. The sample arrived well packaged with full description to avoid any confusion between the products. The carriage charged on the sample is refunded with the order so pleased with that. A pricey product but worth the money as bespoke sizes and really very good quality. You get what you pay for.
Absolutely delighted - Extra Thick Coir Luxury Door Mat.Extra Thick meaning 5 Centimetres highOrdered Sunday, Delivered by 1:15 pm Tuesday. This luxurious Coir Mat gives our front entrance an extra special look, so welcoming.Good value for money. The the old one it's replacing has also been moved elsewhere because it is still in good condition; better for the planet.
We have ordered two rugs from MAE now. We are very pleased with them. The rugs are designed in our bespoke company colours and logo. They are made very well. I was advised on the correct backing for the two different types of flooring these are placed on. They are very safe and none slip at all. The customer service has been 5* making the whole experience easy from the design stage through to delivery. Highly recommend.
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Make An Entrance, the UK doormat specialists, was established from charitable roots some 50 years ago, today we sell all kinds of doormats online. From traditional mats, handmade using time-honoured techniques, to contemporary and decorative entrance matting, we can assist with all of your matting needs.
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