Review Time
I ordered a welcome sign, table plan and thank you plaque for our wedding due to take place in August. A couple of days after placing the order i sent an email back to the confirmation asking for the order to be paused as my papa had suddenly died and I would have to re-think the table plan. I recieved a response asking me to send any changes to support@.... obviously at the time I wasn't thinking about my table plan so thought I would email once I felt able to start looking at the table plan. I then recieved a dispatch email and replied to that the same day to make them aware that I had asked for the order to be paused. They advised I hadn't sent an email to support@.. so that was why it had been dispatched. When able, I emailed the changes over to Mally's Crafts, I got an email back to advise a draft would be completed and sent over to me for review. I hadn't heard anything and our wedding is less than 2 weeks away now so I sent an email to make them aware. I then received an email back to advise it had been looked into and because I hadn't emailed support@.. then there is nothing they can do and that I need to purchase another table plan. I'm against leaving bad reviews and i was very happy with the quality and look of the products I recieved but I feel the full service has been unsympathetic and unfair. Mally's crafts customer service skills leave a lot to be desired.
Just received my order and in fact it is not what I ordered and is a poster for George's 90th Birthday, I ordered as Welcome wedding sign. So if you ordered for George and your party is soon I suspect you will not get your order. Disappointed that you cannot call to speak to anyone, so now waiting for a reply to my email. Not a great first experience using this company.
Our wedding signs arrived last week and we absolutely love THEM!! I found their customer service EXCELLENT. A quick, friendly and very helpful reply to my queries. Signs arrived quickly and packaged well and look stunning. Helped add to the excitement of our big day seeing them. Thank you!
My wedding signage just arrived and we absolutely love them. We were a little worried they wouldn’t arrive in time for the big day, and so we messaged the company yesterday for a quick update. The signs were sent out yesterday and arrived today - can’t thank them enough for making this final step so much less stressful.
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Handmade crafts by Mally. Personalised handmade plaques and crafts for all occasions. Made in Blackpool at a superb price and exceptional quality.
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