Review Time
I have purchased from them multiple times, in love the product, the quality, and the service! As a third-shifter with a sleep disorder I swear by manta masks and have bought multiple for loved ones on birthdays or Christmas. I own three masks myself, the first of which I purchased probably four years ago and it is still fully functional and in great condition, I only bought the initial extra to use when one needs to be laundered and my most recent purchase was the silk mask. I am a picky sleeper and I love their products!
I needed a sleep mask that blocks all light as I have one eye that doesn't close all the way. Despite using an eye ointment at night, my eye dries out causing migraines and sore eyes. Also (I know, I'm a lot lol), I need to listen to meditations or sleep stories to fall asleep. I ordered the Manta silk mask on the referral of my daughter. It was perfect for blocking out the light, however, I was using it with another headband/headphones for my sleep stories. The two together was just too annoying and it did not work. I didn't think I could exchange for the Manta Sound Mask as I had thrown out the packaging which is required for exchanges. I reached out via email and was lucky enough to get Kristy. She was amazing and only wanted to ensure my sleep was of the utmost importance. She created a new invoice for me for only the difference in the pricing as well as a discount. I can say I am sleeping so much better now and I can't recommend Manta Sleep enough. Thank you so much and Kristy is the best!!
I love Manta products, the earplugs are the exception. They are comfortable. That’s it. Be aware of what you receive. Five sets of earplugs of which only one pair will fit your ear properly. I guess you give the remaining four pairs to your friends. These are priced way too high!
During my initial order with a certain service, I mistakenly entered the wrong address (completely my fault), but the review page highlighted my mistake clearly and made the confirmation number easy to copy. I sent an email to the support team, which was easy to locate, just before I went to bed. I received a response before I fell asleep, confirming that they had made the correction but would keep my issue open in case of any sync problems. When I woke up, they confirmed that everything had been fixed, and I could see the update upon checking.
I bought a sleep mask based on the prominently advertised '60-day risk-free guarantee.' However, I discovered that this guarantee does not apply to sale items, a detail hidden in their return policy. When I reached out, they denied my refund request. After mentioning the relevant law, they stopped communicating. Additionally, my honest review was never posted on their site. If you're considering a purchase based on the 'risk-free' promise, be careful—it usually doesn't apply.
I had a disheartening customer service experience after ordering a sleep mask online. After using it for two weeks, I realized it wasn't suitable for me and sought to return it. I was informed that there is no cooling-off period in the US, which shocked me. After multiple communications, I was told US laws differ from EU laws, and my complaint under EU directives was dismissed. This experience has made me realize the stark differences in consumer protection laws.
I recently purchased a sleep mask but found it too bulky and uncomfortable. Upon contacting customer support for a return, I was informed that it was a 'final sale' due to the Black Friday discount. This was disappointing, especially since many companies accept returns for unsuitable products. They only offered a replacement for electronic faults, which wasn't helpful. Now, I’m stuck with an expensive product that I can't use.
I paid a premium for expedited shipping, but it’s been over a week with no delivery. My previous messages have gone unanswered, which is quite disappointing. I expect a refund for the shipping fee and compensation for the delay. I hope for a prompt response—any further delays might lead me to reconsider future orders.
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The World’s Only MODULAR Sleep Mask. 100% Blackout. Never Let Poor Sleep Interfere With Your Epic Lifestyle Again
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