Review Time
First time using Marley Spoon and I went to cook my first meal- chilli chicken noodles and open the chicken to fine a massive section of the chicken was green, mould and rotten which completely put me off as I don’t understand how this would pass quality control! Very disappointed as went through the reporting issues process and given a generated message and $10 off next box voucher…Unfortunately I’m not going to be giving Marley Spoon another go!
We really wanted to love this service. Unfortunately, out of 4 orders, not one delivery had a complete set of ingredients. Additionally, the customer's ability to change meals ordered and/or move delivery dates/times was lacking, which resulted in receipt of amounts and types of meals that were not desired. The recipes advertised were interesting and the ingredients received were high-quality, but, unfortunately, the delivery infrastructure/mechanisms just wasn't there, which makes participation with the service costly and frustrating.
Honestly I've only tried 3 of the 8 meals I ordered so far and I'm incredibly disappointed. Their horrible. The meat was the biggest disappointment in these pre made meals. The chicken is either that canned diced chicken that's unusually soft and smells horrible or some frozen grilled strips. It's not freshly cooked chicken breasts as I was expecting and hoping for. The remaining meals don't look very promising at all. All meals I've tried so far were super bland and needed seasoning to be even palatable. I DO NOT recommend their premade meals at all! The only good thing I can say about them was that the portions were slightly better than competitors.
I have tried several meal delivery services and Marley Spoon is one of the best. They all are priced about the same at $80 to $100 per week for 6 meals. I live alone so I use the prepared meals that go in the microwave for a few minutes. The presentation seems to be difficult to control during shipping and Marley Spoon does a great job. The meals are very attractive. The selection is not very broad so I end up eating what I like multiple times. Their packaging is the BEST I have seen. They have figured out how to get the same amount of food in a smaller box, thus less waste and recycling. I highly recommend Marley Spoon! My only suggestion to them is to maybe rotate several new recipes into the selection each week.
Wanted to try out their new single person meals. Signed up and was required to lock in my choices for a second week before I could try any of the first week! Having tried the low cal options I have found them weirdly wasteful of ingredients and all some version of "meat with weirdly tasteless veg" something I could have made myself with no prompting. Now I'm stuck with another week of meals I didn't like the first time on the way and nothing I can do to get out of it!
I can't comment on the food, but I received a delivery I didn't order. They claim I did but I escaped out of the page before completing the sale, I decided it wasn't for me. They said because I signed up with them the order went through but I DIDN'T finalise the order. They basically did it for me and stole my money. I've now seen lots of reviews and it seems there are lots of issues with their website/app regarding cancelling, subscription etc. Customer service told me I should've cancelled the order but I didn't order it in the first place so how would I know to cancel it ? Yes they told me they emailed me the order, but I thought they were just emails because I had signed with them not an email confirming an order that I didn't make. Look for a different company for your meals.
I cancelled twice on app after first box but yet they send out a second after IV cancelled it now I got Dept collectors calling me for there mistake I have a pic of my conversation with there support team how rude anyone else found this cancelling but still receiveing it but no one was at property that week
I signed up to Marley Spoon and tried it for one delivery, however it didn’t meet my needs. I cancelled on the website well before the required date BUT got charged anyway!!!!!! When I rang up to resolve the issue I was told that ….you have to ring to cancel…and that that specific information was clearly stated on one of their pages. I checked and it was NOT. It took me quite a directive interaction to have the transaction reversed. Someone more timid may have not be able to resolve it. This is the same issue that HELLO FRESH is currently being investigated about. I would never again sign up to an organisation who requires your financial details prior to being able to look at their food details on their website, and then uses those financial details unethically.
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We are Marley Spoon
We love cooking - Marley Spoon is all about helping people to cook at home. No queuing for groceries, no worrying what's in the fridge – giving you more time to simply enjoy cooking and eat better!
Passionate chefs experimenting with food is what we do every day.Our chefs are always in the Marley Spoon kitchen creating and perfecting recipes for easy home-cooking. Combining fresh, quality ingredients comes naturally to them and by practice they make perfect. Creating simple step-by-step guides along the way makes for an easy experience for cooks at home.
Fresh ingredients We bring great ingredients to your door. Technology allows us to become your local greengrocer, butcher and fishmonger. Or at least it gives us the opportunity to reconnect you with the core values of knowing where your food comes from. Building relationships with sustainable suppliers ensures that we are a lot more than just an online shop.
Sustainability - A focus on sustainability, Key to this of course is the packaging – we use paper-based tapes, reusable cooling pads and regenerative sheep's wool as insulation. Our returns service allows you to ensure it all will be recycled. We also avoid unnecessary food waste by delivering you with the exact portions of what you require for each meal.
Enjoy an easy cooking experience and eat well at the same time. We do everyday!See more
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