Review Time
Food recipes don't taste that good to me either and the delivery service they use is terrible. Never received my very first order and then after canceling, I got sucked in and started once again and that order showed up at 8:00pm, which is kinda messed up knowing my order of 16 meals was the last on the delivery. Anyway, the food doesn't taste as they described, and on top of that, the packaging states that some items are previously frozen. Huh, they said preparation of recipes using fresh food? Well, not according to the packaging. Also the packaging says must consume within 5 days of delivery and freezing is not recommended. It just seems like another rip-off online Chinese owner company. Not worth it at all, too me!
Food recipes don't taste that good to me either and the delivery service they use is terrible. Never received my very first order and then after canceling, I got sucked in and started once again and that order showed up at 8:00pm, which is kinda messed up knowing my order of 16 meals was the last on the delivery. Anyway, the food doesn't taste as they described, and on top of that, the packaging states that some items are previously frozen. Huh, they said preparation of recipes using fresh food? Well, not according to the packaging. Also the packaging says must consume within 5 days of delivery and freezing is not recommended. It just seems like another rip-off online Chinese owner company. Not worth it at all, too me!
I used Marley Spoon for one delivery and then canceled my subscription. About four months later I received a random box from them and discovered they had charged my credit card $126.00. Also, I can't use these ready-to-eat type meals due to food allergies. They said that my account was only paused and not canceled. (Not true.) I filed a dispute with my credit card and they agreed to refund me $100.00 if I closed the dispute which I did. They have refunded me nothing and, in fact, charged my card again. DO NOT GIVE THESE PEOPLE YOUR CREDIT CARD NUMBER!! The first communication with them was January 1st. It's almost April and they haven't refunded me or taken the second charge off my account.
Signed up via an Instagram ad expecting a one-off box. Their payment flow is misleading, you enter payment details just to view the menu, which secretly locks you into a weekly subscription without clear consent. I cancelled immediately, but they still charged me and refused a refund. They rely on tricking customers rather than selling a good product. Avoid completely.
Took me to the debt collectors for 130. I have proof that they said they would cover this as I had to cancel my order due to health condition. They are now not responding to my emails. I have to say their communication is getting so much worse.
I had the week from hell, so I ordered Marley Spoon to relieve the burden of planning and shopping for meals. Box was supposed to arrive 00:00-07:00 on a Monday. By Monday evening it had not arrived. On Tuesday morning I phoned Marley Spoon (they don't advertise their phone number on their website, but you can find it) and was told the box was coming 11.30-14.00. Guess what? It never came. I called again, and was told it would come on Wednesday - i.e. more than 48 hours after the original time - who knows what the state of the food will be? That's where I am now. The people I have spoken to on the phone are very nice and do their best to help. This is a company problem with lack of systems. Why is it too difficult to have a delivery update when something is going to be late? Pathetic, and I will not order from them again.
Signed up, selected delivery between midnight and 7am. Delivered the following day around 4pm, twice. Website offers 2 delivery times but apparently the delivery company only offer one slot, 7am to 7pm which in this day and age is ridiculous. Phoned Marley Spoon to cancel. They at least apologised. Too hot to be leaving food out in Adelaide even in a chilled box.
As a first time order to wait all day to eventually getting a txt msg at 1800hrs saying on its way but the tracking information says cancelled!! What rubbish service will not be recommending this company nor be using it ever again.
Edit: If a human bothered to read this review rather than copy pasting a bot response... I ALREADY attempted to contact you multiple times and got no responseMost meals are bland, and the product is NEVER fresh. Often receive rotten produce, garlic that's grown legs etc. I always report these issues and get no response. Tried calling them, they just keep you on hold indefinitely until you give up. Also really bad for people with allergies or lactose intolerance, it seems there's no way to order food that has flavor and also allergy friendly.
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We are Marley Spoon
We love cooking - Marley Spoon is all about helping people to cook at home. No queuing for groceries, no worrying what's in the fridge – giving you more time to simply enjoy cooking and eat better!
Passionate chefs experimenting with food is what we do every day.Our chefs are always in the Marley Spoon kitchen creating and perfecting recipes for easy home-cooking. Combining fresh, quality ingredients comes naturally to them and by practice they make perfect. Creating simple step-by-step guides along the way makes for an easy experience for cooks at home.
Fresh ingredients We bring great ingredients to your door. Technology allows us to become your local greengrocer, butcher and fishmonger. Or at least it gives us the opportunity to reconnect you with the core values of knowing where your food comes from. Building relationships with sustainable suppliers ensures that we are a lot more than just an online shop.
Sustainability - A focus on sustainability, Key to this of course is the packaging – we use paper-based tapes, reusable cooling pads and regenerative sheep's wool as insulation. Our returns service allows you to ensure it all will be recycled. We also avoid unnecessary food waste by delivering you with the exact portions of what you require for each meal.
Enjoy an easy cooking experience and eat well at the same time. We do everyday!See more
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