Review Time
An excellent experience from start to finish. From having phoned to enquire about a Mini I had seen on the website, to being called back with information, visiting, test driving and then purchasing, and part exchanging my existing Mini. A first class service. Would definitely recommend.
I noticed a strange noise coming from my driver side front tyre and desperately needed it looked at. Despite being busy Master Driver immediately put the vehicle onto a lift and inspected it. Although it only turned out to be a minor issue their attitude and swift action meant the car was back on the road and most importantly safe. Top marks and I will be recommending you guys to everyone, thank you
We have just bought a lovely spec Mini Auto from John at Masterdriver. The car is exactly as described and we are very happy with it. John has checked in with us by email since buying to see how we are getting on, and very quickly answered a couple of question we had about the car. We live quite a long was from the dealership so most of the process was done over the phone. I found the whole process to be professional, but relaxed, which I liked. All the documentation was done efficiently and the new registration document came very quickly.
I had several issues with my car, especially with regard to steering geometry and ride quality on run flat tyres. I had been considering getting a set of smaller wheels and higher profile tyres (which would have been an expensive business) but John at Masterdriver recommended sticking with run flats but a different make. This he did, plus optical steering geometry check and adjustment and my car is transformed. He also carried out its annual service and a few other bits and pieces very efficiently at a reasonable price. Plus an MOT all in a very relaxed fashion. Excellent service and highly recommended.
I sold my Mini Countryman to John. When I turned up with my car he had a quick look round. Didnt mention every tiny mark on the car like 'We buy any car.com' Offered me a good price. Once I had found my new, bigger car a week later I took it back to them to be sold. He took it for a quick spin up the road, told me how lovely it was and what great condition. He transferred the money straight away. They were very friendly and not pushy at all. I would certain recommend them.
John, Brian and the whole team at Masterdriver have re-instilled my confidence of buying a car through a local trader. John is a very kind and compassionate man who takes the time to really build a rapport with his customers, at no point did I feel John’s priority was to make a sale. He put my safety and the knowledge that he was providing a quality vehicle first. I had original sourced a car through another trader that went on to fail an MOT 3 days after purchase. I couldn’t trust that the trader would fix the car to a standard I was happy with, so decided to buy a car else where. John was recommended to me, after I had explained my situation not only did he find me a beautiful mini but also supported me through the dispute with the previous trader! It wasn’t expected nor necessary as I would have bought the car based on the quality alone (they do rigorous checks on vehicle before sale) but it was thoughtful and very helpful. Thank you all so so much.
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