masterpics.com

4.4
4.4 Based on 160 reviews

At Masterpics, we craft custom 3D photo crystals. Select crystal style, upload your image and we'll engrave your photos using state of the art 3D laser engraving....

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Average Rating

4.4

/
5

160 Reviews

5 Star
77%
4 Star
4%
3 Star
5%
2 Star
3%
1 Star
11%

All Reviews

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Review Time

karen Buich
I was EXTREMELY disappointed and discouraged with Customer Service and their policy with their guara

I was EXTREMELY disappointed and discouraged with Customer Service and their policy with their guarantee that “if you’re not pleased or happy, they want to make it right for you!
I received the 3-D Crystal back and it looked ghosted with no definition , 3d or change in color. They would not take it back and make it right and give it a three dimensional look with depth and all.
I tried several times and it was quite disappointing.. Please note,I paid almost $600 for it. All they could say is, “they did the best they could and did not offer , try or want to work with me at all. I would be extremely careful with your agreement and what they do for you!

3
Date of experience: Jan 25, 2026
Calvin Howard
Great support and quick resolution!

We ordered two 3-D crystals, and one was not the correct item. After reaching out via email, the support team responded promptly and assured us they would rectify the issue. They kept us updated on the progress of the replacement. We truly appreciate the assistance we received throughout this process. Thank you for the excellent service! We will definitely consider ordering again.

5
Date of experience: Jan 12, 2026
Seth
Tears of joy and remembrance

Tears of joy and remembrance! Baxter had just passed away on December 15th, leaving Tammy heartbroken after losing her beloved Cocker Spaniel unexpectedly at just nine years old. I had come across the ads for a certain service and decided to give it a try. I'm so thankful I did. This was given as a memorial gift, and Tammy and Keith were astonished by the lifelike quality of the imagery, remarking that they had never seen anything like it. Baxter, one of their hardest farewells, will always be remembered and immortalized in 3D crystal by this service.

5
Date of experience: Dec 26, 2025
Kaonaku91
Extremely disappointed with this service...

Extremely disappointed with this service... The 3D crystal arrived but looks awful. I've attempted to reach out through their platform but received no reply... They claim to prioritize customer satisfaction, but it seems they aren't making an effort... Caution to potential buyers!

1
Date of experience: Dec 22, 2025
Edward Cejka
You came through again very good.

You came through again very good.I just wish your prices were a little cheaper so that I could afford more of these. But I am very pleased at your artwork

5
Date of experience: Nov 01, 2025
customerJohn Herman
love the pic,communication could be…

love the pic,communication could be better. i never received an conformation text or a shipping text. but over all i'm completely satisfied.

4
Date of experience: Nov 01, 2025
Jackie Larwa
Loved my crystal

I ordered the large square crystal 3D with a wooden lighted base. I absolutely love it! It exceeded all my expectations. It is a gift for my adult son. I submitted a close up picture of his dog. The crystal had so much detail and filled the square. I received it within a week. Great packaging and a beautiful product. Base seems very sturdy. Couldn't be more happy.

5
Date of experience: Oct 30, 2025
Sonya Corr
It turned out beautiful.

It turned out beautiful

5
Date of experience: Oct 30, 2025
customer
Exceeded my expectations

Exceeded my expectations. Our dog past so I thought this would be a good way to remember her. I uploaded the photo and navigated through choices easily.Then the product arrived and blew me away it is amazing. Thanks

5
Date of experience: Oct 30, 2025
RICHARD ROMERO
I ordered a 3D cystal

I ordered a 3D cystal, the print was darker than expected. I notified customer service and they sent me a replacement, a beautiful perfect piece.Thank you Masterpics

5
Date of experience: Oct 29, 2025

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