Review Time
Still waiting for my refund for a next day delivery order that was never delivered. Its day 10. Terrible service. Worst customer service experience in on line shopping experience. After several emails back and forth they did acknowledge their courier did not deliver the parcel but are reluctant to refund my money. Scum.
Still waiting for my refund for a next day delivery order that was never delivered. Its day 10. Terrible service. Worst customer service experience in on line shopping experience. After several emails back and forth they did acknowledge their courier did not deliver the parcel but are reluctant to refund my money. Scum.
I ordered a stand mixer and have recently moved and accidently chose the wrong address. They were super helpful making sure I got my mixer and it can so quickly considering my own stupidity! Special thanks to Jamie and Emily who were friendly and so helpful via chat/ email. So excited to use my new mixer!! Thankyou!
Looks great and works great.. the only reason I gave 4 stars is because one of the rubber feet was missing so it wobbles. I've contacted cooks, they emailed me back quickly saying they don't have a part and that I would be contacted again but still waiting.
Disgraceful service. My 92-year-old mother returned a product to the address provided and Royal Mail confirmed it was delivered. The company repeatedly denied receiving it, causing her a huge amount of unnecessary stress.Only after she said to forget about the refund did they suddenly “find” the parcel the very next day — claiming it had been delivered to one of their managers/directors.No apology, no empathy, and no consideration for an elderly customer. Very poor handling of a simple return. I would not recommend this company.
Order a top of the range water dispenser had trouble with a delivery is actually coming via Amazon but when I spoke to James he had it all sorted out with him 10 minutes and made sure that the delivery will come on time very professional and very courteous
We first used our new K410 48L Mini Oven with 2 Ceramic Hobs on Christmas Day, 2025. Everything cooked perfectly, but unfortunately the fan stopped working. Whilst there’s never a good time for your oven to stop working, during the holidays is very inconvenient, coupled with a period of reduced customer support. This fact notwithstanding, Emily and Sam reached out in the most timely manner to arrange the immediate collection of faulty oven (no questions asked) and dispatch its replacement. Despite getting off to a bad start, our new oven looks and feels like a premium product and is an absolute joy to use, with results to match. Together with the excellent, kind assistance of Emily and Sam at customer service, we highly recommend both product and company. Cooks Professional can rely upon our brand loyalty in the future.
My item required by law proof of age I offered to show my passport but the courier wanted the last four numbers of it to take. I wasn't happy that it was to do with my age as I am 70 years old you can see I'm over 18 I am now struggling to get my money back.I paid for an item and it was not delivered I should have an automatic refund. I am distressed and very unhappy.Happy New Year Please 😭
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At Cooks Professional, our aim is to present the latest kitchen must-haves, making the time spent in your kitchen more enjoyable. Free UK Delivery. 2 Year Warranty. same Day Dispatch.
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