Review Time
Ordered an item Nov 25. Took my money. Find out AFTER it's a preorder. Most places take a deposit for a preorder, not here! Checked today on the product page and allegedly shipping March 26. My account where the order just says I bought the item with no status! Not pending, NOTHING!! Still waiting! Email to them goes unanswered!!!! Not holding my breath on ever seeing this! Will update should it arrive.
After several orders I confidently placed 2 pre-orders in Aug 2025 for delivery in Oct. Items were delivered in Jan 26 (no communications). Unfortunately one of the items was faulty.They have since not replied to any communications (despite an automated e-mail saying they would respond within 48 hrs - they haven't several times!!!)I'd advise - no pre-orders - could ship after credit card guarantee runs out. Always use a credit card.Look elsewhere if possible.
Ordered several star trek items one of which was a preorder A month goes by and nothing. I emailed and asked for the in stock items but they wanted me to pay more money. Assured me all items would come in another month. 6 weeks later email again and they say the preorder item is coming direct and is on its way and they would despatch the rest now. Next day I get an email saying the order is cancelled but NOT refunded. Then they went AWOL. Luckily I paid AMEX so I can still flag months after purchase. Hopefully I will get my money back from them.
I preordered the USS cerritos which was supposed to ship on Q3 2025 (it’s late december now).they don’t bother with any sort of communication and won’t even respond my emails unless I use an angry tone. they always have some excuse (customs, warehouse, inventory, whatever) and it seems my product is always about to ship. it’s been three months like that.I will cancel my order after new year and recommend anyone to stay away from that store
I pre ordered a Star Trek moopsey talking plush for my BF for Xmas on 11/5, I still don’t have it and I haven’t gotten any tracking information. I’ve contacted customer service twice and have been told it’s “in the warehouse” 12/7/25 and now it’s “waiting on a stock check” 12/16/25 and it will be shipped “straight out” the customer service is unhelpful and dismissive. Needless tonsay I will be waiting on my moopsey until after the holiday’s ( maybe if I’m lucky I’ll have it by his 40th in the spring) I was thinking with all the run around I got scammed, but people actually seem to get products and they’re good quality. They’re just slow and unreliable. Next time I order form them, if there is a next time, I’ll make sure to give it 6 months to arrive if it’s for an event. Heck I might order something, wait so long for it I forgot I ordered it, and boom I get a surprise present in the mail. ETA: changed to 3 star review, finally got package. It is cute and well made. Mt BF loves it. Never got tracking info but whatever.
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Master Replicas are a collectibles company.
We specialize in officially licensed, screen-accurate prop replicas - from franchises like Star Trek, Battlestar Galactica and Stargate amongst many others
We partner directly with studios (like Lucasfilm) and often used original prop references, blueprints, or molds.
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