Review Time
This was my initial experience with this insurance provider, having used another insurer in the past. I am absolutely thrilled with the support I received. During the final week of my trip, I lost a deeply meaningful bracelet, and just one day after I submitted my claim, I got a response. I worked with a representative who was very clear about what was needed from me, and his quick replies helped me resolve everything before I left the country. After only three days of effective communication, everything was settled, and my reimbursement was approved.
This was my initial experience using this insurance provider, having previously opted for a different one. I am absolutely thrilled with the assistance I received. During the last week of my trip, I lost a cherished bracelet, and just one day after submitting my claim, I got a response. I worked with a representative who was very clear about what was needed from me, and their quick replies helped me resolve everything before leaving the country. Within just three days of effective communication, the issue was settled and my reimbursement was approved.
My experience with this service was excellent until I faced a motorbike accident. Despite being advised by my treating doctor against flying within two weeks due to DVT risk, the insurance team declared I was 'fit to fly' just three days later. I insisted on flying home two weeks post-injury as per my doctor's advice, but the service stated they wouldn't cover costs after the date I was deemed 'fit to fly.' The process felt disorganized, and it seemed like they prioritized financial limits over my health. My GP was shocked by their actions when I returned.
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Travel Insurance for those looking for something different.
Breaking the limits of traditional travel insurance in Australia.
Most Australians don't know if they've got cheap or great Insurance, this means they're often out of touch with real customers and their needs.
At WASI we try to be different.
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