Review Time
Excellent customer service, resources, and reasonable price!
I love how easy it is for clients to schedule initial and follow-up appointments. Onboarding clients is seamless with a convenient payment processing system.
Overall the platform is decent. My low rating is for the payment/processing companies they utilize. If you opt to use MBP be aware that PaySimple and WorldPay are involved and they were simply terrible. It has taken me months to close out my account with them. MBP would have been my perfect choice but with this duo managing the processing of payment I closed it out and moved on to a much simpler, user friendly platform.
MyBestPractice lacks a lot of features and usability compared to its competitors. Auditing, payment posting, their auto-posting is a NIGHTMARE as it's completely unconfigurable other than either writing off EVERYTHING including Denials, or NOTHING. There is no way to check behind the scenes, no way to mass write off, mass import, nothing - and the undo feature is nonexistent. Automatic features provide no notes.The interface is very clunky, and requires a lot of manual updating of their diagnoses and other parts of the billing side, and many features are hidden within completely unintuitive menus.Go ahead and pass on MyBestPractice if you have more than 10 patients. They are not designed well at all, and their customer service is slow, barely responsive, and you can't get anyone on the phone. Emergencies can wait multiple days.Don't fall for their slick, slick sales pitch - that's the smoothest part of the process, and it's all downhill as soon as you sign the contract.
Clunky platform, not intuitive at all. Setting up of files, writing of notes, and submitting insurance claims for couples is very strange and nothing short of a nightmare. Customer service good, but can't necessarily get answers right away. Good pricing, but maybe not worth it. Hoping platform gets updated in near future, otherwise cannot recommend.
MBP has been great for our Speech & Occupational Therapy practice. The transition team was really great! They were willing to spend as much time as we needed to get things set up and are great problem-solvers. MBP has made our billing and payroll much more stream-lined.
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My Best Practice was the first EHR designed by therapists to support therapists using evidence-based treatments to improve the lives of patients.
Our evidence-based electronic health record (EHR) saves therapists time so you can focus on patients.
Clean design and efficient workflow make our therapists happy.
Evidence-based tools are automated so clients can improve more and faster without any added time or stress for therapists.
Evidence-based practice was hard, My Best Practice makes it easy. Therapists save time, money, and clients benefit from great care seamlessly.
Whether you are an experienced therapists and use Acceptance and Commitment Therapy (ACT), Cognitive Behavior Therapy (CBT), Dialectical Behavior Therapy (DBT, Eye Movement Desensitization and Reprocessing (EMDR), Prolonged Exposure, Rational Emotive Behavior Therapy (REBT), Trauma-focused cognitive behavioral therapy (TF-CBT), or any other evidence-based therapies for anxiety, depression, or Post-traumatic stress disorder (PTSD), or someone who wants to start. Our evidence-based EHR will make using these therapies to help your clients easy.
If you want support to learn these therapies, our evidence-based electronic health record (EHR) is for you.See more
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