Name: medallia.tp-testing.com
Telephone: 000000000
Rating: 3.3

Jaee Evison Guest

So today, I get this friendly little alert from NRMA about my home insurance renewal. No big deal, I

So today, I get this friendly little alert from NRMA about my home insurance renewal. No big deal, I think—I'll just jump online and get it sorted. I’ve got four insurance products with them, so pretty straightforward, right? Well… not quite. As I’m checking my policies, I suddenly spot something bizarre. One of my comprehensive car insurance policies is still active—for a car I sold eight months ago. Eight. Months. Ago. Apparently, I’ve been generously insuring someone else’s ride all this time. Bravo, me! So, I call their support, explain the situation calmly, and ask for a cancellation and, you know, maybe a full refund for the time I was protecting a stranger’s car. Their response? “Oh, you auto-renewed because your auto-debit was active. That counts as your consent.” And the best part—they can only refund me for 51 days. Fifty-one. I ask, “So, I’ve basically been paying insurance for a car that doesn’t even belong to me?” And they go, “Prove it—or we assume you’re lying.” Seriously? After a decade as a customer? I try to stay polite and mention, “Hey, I’ve got three other insurance policies with you, I’m just talking about this one.” The support agent responds with the warmth of a brick wall and the tone of someone doing me a huge favour by even staying on the call. At that point, I’m done. I say, “You know what? Just cancel everything. All four policies. I’m out.” And guess what? She says, “More than happy to,” and cancels everything in under two minutes. I sat there thinking—is this really how businesses operate now? A decade-long customer, wiped off the books faster than a spam email. Unreal.

Date of experience: Mar 24, 2026

Jaee Evison Guest

1 month ago

I want a full refund

So today, I get this friendly little alert from NRMA about my home insurance renewal. No big deal, I think—I'll just jump online and get it sorted. I’ve got four insurance products with them, so pretty straightforward, right? Well… not quite. As I’m checking my policies, I suddenly spot something bizarre. One of my comprehensive car insurance policies is still active—for a car I sold eight months ago. Eight. Months. Ago. Apparently, I’ve been generously insuring someone else’s ride all this time. Bravo, me! So, I call their support, explain the situation calmly, and ask for a cancellation and, you know, maybe a full refund for the time I was protecting a stranger’s car. Their response? “Oh, you auto-renewed because your auto-debit was active. That counts as your consent.” And the best part—they can only refund me for 51 days. Fifty-one. I ask, “So, I’ve basically been paying insurance for a car that doesn’t even belong to me?” And they go, “Prove it—or we assume you’re lying.” Seriously? After a decade as a customer? I try to stay polite and mention, “Hey, I’ve got three other insurance policies with you, I’m just talking about this one.” The support agent responds with the warmth of a brick wall and the tone of someone doing me a huge favour by even staying on the call. At that point, I’m done. I say, “You know what? Just cancel everything. All four policies. I’m out.” And guess what? She says, “More than happy to,” and cancels everything in under two minutes. I sat there thinking—is this really how businesses operate now? A decade-long customer, wiped off the books faster than a spam email. Unreal.