Review Time
Purchased a Sony XR-77A80J OLED TV in 2021. In under four years, it suffered a complete OLED panel failure (four red blinking lights).
Despite multiple escalations to Sony Customer Relations, no replacement, repair, or accommodation was offered.
For a premium flagship TV, this is unacceptable and has greatly reduced my confidence in Sony products and support.
Buying anything directly from the company is incredibly frustrating. The best advice I received from a customer representative was to make purchases on third-party websites. I attempted to use several bank cards and PayPal express checkout, but each time I received an order confirmation email followed by a cancellation email. It seems the company prefers to pay a commission to platforms like Amazon rather than allowing direct purchases, which is absurd.
Attempting to make any purchase directly from the company is a frustrating experience. The best advice I received from a customer representative was to shop on third-party websites instead. I tried several bank cards and even used express checkout, but each time I received an order confirmation followed by a cancellation email. It seems the company prefers to pay a commission to other vendors than to facilitate direct purchases.
Steer clear of buying a TV from this store! I recently purchased a 65-inch model, but upon arrival, it was clear it was too small for the space we had in mind. When I called to request an exchange for a larger model, I was told no. Instead, I could return it with a $150 fee and order the larger one without a discount, as I’d already used it on the unwanted TV. I wish I had bought from a different retailer.
Many customers may not realize that when they call for tech support, their calls are routed to a location with questionable leadership. The representatives seem either uninformed or indifferent to local consumer laws. They impose conditions that conflict with established regulations, making it difficult for honest customers to return products or utilize warranties. It's vital for consumers to hold the company accountable.
The service is incredibly incompetent and unhelpful. Customer support often shifts responsibility to others. After purchasing their products and paying for online services, I receive no assistance for my issues. It's disheartening to see a company of this size neglect its customers. As a long-time buyer of their products, I feel let down and frustrated.
I spent nearly $500 on an item and was not given the option for delivery confirmation. I received an email stating my package was delivered, but I found nothing. I'm now out nearly $500 for something I could have purchased elsewhere without issue. This experience has left me very disappointed.
I ordered a TV with an estimated delivery date that was not met. When I tried to track the shipment, there was no information available. Customer support offered little assistance, placing the burden on me to resolve the issue. I feel misled about delivery times, and the lack of accountability is frustrating. I wish I had chosen to purchase from a more reliable retailer.
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