Review Time
I ordered a pair of sunglasses about 3 weeks ago. I got a receipt on my email saying it would be delivered within 1-2 days and they took the payment. After 2 weeks of radio silence I wrote to them on the reply email, they sent me an order confirmation as if the glasses had been sent. GLS never received the sunglasses. I wrote again a week after and still have not heard back.
I ordered a pair of sunglasses about 3 weeks ago. I got a receipt on my email saying it would be delivered within 1-2 days and they took the payment. After 2 weeks of radio silence I wrote to them on the reply email, they sent me an order confirmation as if the glasses had been sent. GLS never received the sunglasses. I wrote again a week after and still have not heard back.
I ordered these ski goggles because the brand clearly stated a delivery time of 2 to 4 days. Since I needed them for an upcoming ski trip, this was a key reason for my purchase.Unfortunately, the package arrived more than ten days later, when I was already away on holiday. As a result, I was unable to use the goggles at all. The delayed shipping completely defeated the purpose of the order.When I tried to return the product, I was informed that I would have to pay a 10 euro return shipping fee and that I would not receive a full refund. Paying extra money for a return caused solely by a shipping delay that was not my fault feels unreasonable.I am disappointed with both the unreliable delivery time and the way this situation was handled. Based on this experience, I cannot recommend ordering from this brand if you depend on accurate shipping information.
No customer support.The product itself is fine for the price point, however, I paid extra for the express delivery option (which I think was 2-3 days), after 3 days of no updates I emailed customer support. I received no response at all, and after 10 days in total I received the item.As mentioned the sunglasses are fairly good quality, but I wouldn't buy from MessyWeekend again due to this experience.
Delivery was significantly delayed, and communication throughout was slow and unresponsive. I had to chase multiple times just to get basic updates. Overall, the lack of reliability and poor response times made this a frustrating experience.
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MESSYWEEKEND is a Copenhagen-based brand, offering stylish sunglasses inspired by the latest fashion trends and aimed to suit a young, active lifestyle – all at a fair price point.
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