Review Time
Love the product but with all those replacement blades, there is no replacement cap to keep the blade/device clean and free from dust. If you lose the original clear one, you have to buy a new device or just leave it uncovered (risk of dust, infection ).
If it had one cap for each blade tray, or even a way to get a replacement, I’d give it 5 stars.
I have been using my Soniclear elite everyday since Jan 2024. I just started to notice my battery wasn’t holding charge. I sent an email to the customer service team and the very next day they had a solution for me. Best customer experience ever I will forever be in Michael Todd Beauty fan!
Several years back I caught a Mother’s Day special ( should have known) 2022? Around there it was a 2 for one or similar I bought like 4 different tools, at first very nice I especially liked the foot exfoliation one. I also had a face shaver; my daughter said hers didn’t work , she didn’t open for a while with a move. Mine charging was a chore, after 5-6 times just stopped period. Don’t know if charger cords or weak motors , very disappointing!
Yikes. Customer service gave me the impression that they have MANY complaints. They jumped to conclusions and were passive aggressive from the get-go.
It appears they do not need repeat business so it is a toss of the coin.
In my case, I did not receive the product. I notified them. They took no responsibility. They kept my money.
I truly appreciate the reviews on the platform; they saved me from yet another online shopping mishap! I saw the advertisement while watching a video and was tempted by the offer. However, after checking the reviews, I’m relieved I did! I would rather deal with my peach fuzz than fall victim to a scam!
I strongly advise against trusting this company. They claim my package has been delivered, but it has not arrived. The last tracking showed it was in a completely different city, over an hour away. When I reported the issue, they informed me that I need to file a police report for them to assist me. This must be done within three days of the alleged delivery, and I'm nearly at that limit without any meaningful contact from them. I will be reporting this to the authorities and will dispute the charge on my credit card. This company is completely untrustworthy.
I regret spending my money on this product. Tired of using harsh chemical hair removers and tweezers, I thought I’d give this a try. Unfortunately, it didn't work at all; I still have unwanted hair on my face that I need to remove with something else. It left my skin red and dry. This product does not eliminate facial hair! I'm extremely disappointed.
Truly the best customer service I've encountered. The representative was incredibly helpful, kind, and completely grasped my issue. After a few prompt email responses and some phone calls, my problem was resolved. I highly recommend this company's products, and their customer service is outstanding. Thank you for all your assistance! 😊
I reached out to the customer service of the company regarding a problem I encountered with a sonic brush I purchased a few months ago. I received a reply from the support team within a few hours, providing a solution to my issue. Nowadays, finding excellent customer service can be challenging, especially when interacting with a real person instead of AI. I was thrilled to get such a prompt resolution to my concern. I wholeheartedly recommend this company!
I reached out to the customer service team regarding an issue with an electric brush I purchased a few months ago. I received a response within hours that resolved my concern. In today's world, finding excellent customer service can be challenging, especially when interacting with a real person rather than AI. I was thrilled to get a quick solution. I highly recommend this company!
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Michael Todd Beauty is a maker of award-winning at-home beauty devices and organically based skin care products sold through prestige retailers and exclusive spas throughout the world. The Company offers a complete destination category of beauty devices designed from an aesthetic and functional perspective to meet the needs and concerns of today’s skincare customers while reinventing the shopping experience for the skin care customer of tomorrow.
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