Review Time
Encountered an issue with a loose part that we had unintentionally dislodged. This occurred just a week before Christmas, when my husband needed it due to an operation. After a stressful weekend, we were reassured that a technician would come on Monday. As promised, a representative arrived and provided a replacement for the holiday while mine was taken for repairs. A week later, he returned to swap it back. Very impressed, but I recommend checking cables for sagging and tightening as needed.
I purchased an electric mobility aid for my father a few months back. The chair has performed well, but we encountered a charger issue after a few weeks. The team was incredibly helpful and responsive, arranging for a new charger to be sent immediately. Very friendly and supportive staff. Excellent after-sales service.
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