monzo.com

4.4
4.4 Based on 21 reviews

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Average Rating

4.4

/
5

21 Reviews

5 Star
68%
4 Star
2%
3 Star
2%
2 Star
2%
1 Star
26%

All Reviews

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Review Time

james swales
Absolutely useless bank. Customer service is god awful. We clicked move from savings to joint accoun

Absolutely useless bank. Customer service is god awful. We clicked move from savings to joint account but nope you thought i know let's put it in the personal for the overdraft paying off. You screwed us. No wonder so many people complain about you

1
Date of experience: Mar 02, 2026
Asuff Baz
Very good bank with very good customer service and good credit facilities for any customer. A very g

Very good bank with very good customer service and good credit facilities for any customer. A very good bank to deal with for salaries and also direct debits. The only bank I’ve come across where the bank will lend you credit within months of opening your account.

5
Date of experience: Mar 01, 2026
Georgia Fleming
Switched from starling and would never go back! Everything was so easy and my favourite thing is mo

Switched from starling and would never go back! Everything was so easy and my favourite thing is monzo max. You get mobile and travel insurance, breakdown cover, free Greggs a week, free railcard, free cinema ticket and free Uber gold all for £17 a month!! It’s such a steal and I just feel way on top of my money and my spending. Obsessed 🤩

5
Date of experience: Feb 26, 2026
康奈爾威廉
tried to contact monzo by telephone to report card lost or stolen its total impossibl a robot interc

tried to contact monzo by telephone to report card lost or stolen its total impossibl a robot intercepts and asks if you have an account press1 if you dnt have an account and it does that without end till it gets bored and cuts you off it doesnt matter if you press 1 or 2 it will loop the question ad infinitum so i can conclude that monzo cant be contacted by its customers or new prospects

1
Date of experience: Feb 25, 2026
Steve McConville
We have been travelling through Asia and Australasia and have used our Monzo card extensively. We ha

We have been travelling through Asia and Australasia and have used our Monzo card extensively.
We have enjoyed using it in the know that we don’t get any exchange rate fees. Also we get the best rates and we can keep track of our spending

5
Date of experience: Feb 24, 2026
Taze Strika
I’m not sure if it’s the right thing Monzo did by closing my account after 3 transactions that was s

I’m not sure if it’s the right thing Monzo did by closing my account after 3 transactions that was sent to me and I wasn’t fraud or anything and I still don’t understand why my account was closed is it normal for them to just close accounts after suspicious transactions or is it just for me?😓😢😔

5
Date of experience: Feb 19, 2026
MOHAMMAD NAEEM
I’ve been using Monzo for over year now, and it’s completely transformed how I manage my money – it’

I’ve been using Monzo for over year now, and it’s completely transformed how I manage my money – it’s hands down one of the best digital banks out there.

Key Highlights:

• User-Friendly App: The interface is super intuitive, with clear spending categorization that lets me see exactly where my money goes each month. I can set budgets in seconds and get real-time notifications every time I make a purchase, which has helped me stay on track financially.

• Useful Features: The "Pots" tool is a game-changer for saving – I can split my money into separate pots for bills, holidays, or emergencies, and even set up automatic transfers to build savings without thinking about it. The built-in fee-free spending abroad is perfect for travel too.

• Customer Support: Whenever I’ve had a question or needed help (like disputing a transaction), the in-app chat support has been fast, friendly, and efficient – I’ve never had to wait long for a resolution.

• Transparency: There are no hidden fees for day-to-day use, and the app clearly shows any charges that might apply for specific services, so I always know where I stand.

While there are minor things I’d love to see improved (like more competitive interest rates on larger savings pots), overall Monzo has made managing my finances simpler, more transparent, and even a bit enjoyable. I’d highly recommend it to anyone looking for a modern alternative to traditional high street banks.

5
Date of experience: Feb 17, 2026
Lin Parson
My Monzo card is so easy to use anywhere in the world and I am confident my account is secure. Easy

My Monzo card is so easy to use anywhere in the world and I am confident my account is secure. Easy to transfer or move money around. I also have a Fun Pot which I use for special purchases or holidays. My Monzo credit card has also been useful.

5
Date of experience: Feb 16, 2026
Pavel Smokov
Monzo has completely changed the way I manage my money. The app is intuitive, transactions update in

Monzo has completely changed the way I manage my money. The app is intuitive, transactions update instantly, and budgeting tools make tracking spending effortless. Customer support is responsive and friendly. Overall, a modern and reliable banking experience.

5
Date of experience: Feb 13, 2026
Hussein Osman
Not a serious bank. I was transfered a small amount of money by a friend and Monzo immediately block

Not a serious bank. I was transfered a small amount of money by a friend and Monzo immediately blocked my account until I told them when/where/whom/why about the money. Come on...

1
Date of experience: Feb 09, 2026

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