smithrx.com

4.1
4.1 Based on 40 reviews

SmithRx is working to reduce the complexity and cost of pharmacy benefits by building a new type of pharmacy benefits manager (PBM) committed to transparency and aligned with employers and patients. By combining advanced technology, a member-centric app...

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Average Rating

4.1

/
5

40 Reviews

5 Star
73%
4 Star
5%
3 Star
0%
2 Star
3%
1 Star
20%

All Reviews

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Review Time

Patricia Dotson
I thought the help was great

I thought the help was great. I called the lady walked me through everything. My copay was $600 . The lady walk me through all I needed and now my copay is $10 . I think the insurance copay’s are really totally out ridiculous. We already pay high insurance costs as it is . The Smith Rx made it where I could afford it. I really appreciate the Smith RX .

5
Date of experience: Sep 29, 2025
Deb Heffley
They don't cover anything

They don't cover anything , i wish I had a different insurance company, this is ridiculous on how the patient has to do the work and if you have Medicare A and B they won't help with prescription cards ..

1
Date of experience: Sep 25, 2025
John Nash
They have denied all specialty…

They have denied all specialty medications, including some of my co-workers. I wouldn't have been prescribed them if other medications worked. When attempting a pre-auth they sent a denial to my doctor, then when the doctor's team attempted to get patient assistance, because SmithRx denied I am not eligible. However, when asked they stated if excluded it should go through an assistance. It did not because the assistance programs refuse to do SmithRx patients as I was told they deny/exclude all specialty medications leaving the cost to the medication company's assistance programs, the assistance programs will not work with them. Without medications now, go onto antibiotics more often the is good for me, and now considering steroid shots to manage. Already made the HR aware of the issues with this company and have recommended based on my and other employees experience that they be discontinued as soon as possible. Will they? Don't know but may have to seek a new position after 6 years profiting for them just for medication coverage for my needs.

1
Date of experience: Sep 16, 2025
Risa Morgan
I am giving one star for one reason…

I am giving one star for one reason only. For the simple fact that they do for some drugs provide discounts. They don’t know what drugs they are…. You will have to do all the leg work and research your self to find out what they will cover at a zero copay. But they do cover SOME. I am a type 2 diabetic and was prescribed Mounjaro in addition to other medications. They of course had my doctor fill out a prior authorization. Then denied it anyway. They think they know my body and my conditions (there are multiple underlying conditions prior to and complicating the type two diabetes) so now I’m forced to drink LIQUID metformin because my plan doesn’t cover tablets. Gross. I don’t get it. I’m not an infant. And I’m now stuck paying 880.88$ per month out of pocket for the lowest dose of Mounjaro. I will be dropping this insurance as soon as open enrollment comes around as they literally have don’t nothing to help

1
Date of experience: Jul 31, 2025
Nathanael Lewis
Excellent Company!

From the moment we decided to make the switch to Smith RX to now, everyone has been extremely responsive and very helpful. I love the business model for Smith because what they do is different from the typical Prescription Benefit Manager. They are always looking for ways for both the employee and employer to save money and have a very easy experience. We have saved a tremendous amount of money as a company, by using Smith. Our employees are saving money and very happy with the services also!

5
Date of experience: Jul 11, 2025
psonka
SmithRx does a fantastic job for our…

SmithRx does a fantastic job for our clients. They care about the impact of their efforts on the participants and savings for the client. I highly recommend them. Their connect program has saved my client and their employees a lot of money.

5
Date of experience: Jul 10, 2025
AdB_TTR93
Smith Rx and Linh Truong are wonderful!

I’ve always have such a great experience working with Smith Rx, and much of that is thanks to Linh Truong. Linh is an outstanding account manager—always responsive, knowledgeable, and genuinely committed to supporting our needs as well as our mutual clients. Her proactive communication and attention to detail make her a true asset, and she consistently goes above and beyond to ensure everything runs smoothly. It’s a pleasure working with Smith Rx and i truly feel like we are achieving the goal we have set.

5
Date of experience: Jul 09, 2025
Chase
Working with SmithRx has been a…

Working with SmithRx has been a consistently positive experience. Their team is easy to work with, highly proactive, and always willing to go the extra mile to ensure successful outcomes. I would especially like to recognize our Associate Account Manager, whose responsiveness and attention to detail have been incredibly impressive. Her support and professionalism truly stand out and have ensured positive outcomes for many employees they have assisted with.

5
Date of experience: Jul 09, 2025
Shelley R.
Outstanding Pharmacy Partner

SmithRx has been an outstanding pharmacy partner. Transitioning from a traditional big pharmacy plan to their more transparent, cost-effective model has been smooth and incredibly rewarding. Their customer support is exceptional, communication is clear and consistent, and we've seen real savings for both employees and the company. We're very pleased with the partnership and the positive impact it's had on our team.

4
Date of experience: Jul 08, 2025
LS23
Wonderful PBM

From onboarding to monthly reports, Smith Rx has been a great partner, provided many cost savings programs, transparency and great communication. Really happy with my experience as a broker and my client is equally happy with this PBM solution!

5
Date of experience: Jul 01, 2025

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Business Details

  • SmithRx is working to reduce the complexity and cost of pharmacy benefits by building a new type of pharmacy benefits manager (PBM) committed to transparency and aligned with employers and patients.

    By combining advanced technology, a member-centric approach, and innovative cost savings programs, we're making prescriptions more affordable and delivering valuable transparency and savings to main street businesses.


    With features like real-time prescription pricing comparisons, seamless online access, and detailed savings reporting, SmithRx empowers both employers and individuals to make cost-informed decisions about their medications. SmithRx is at the forefront of reshaping the pharmacy benefits landscape, delivering a new level of simplicity and value to small employers across the United States.
    See more

  • email help@smithrx.com
  • call 8444545201
  • language https://smithrx.com

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