Review Time
Don't waste your time and money. Initially, it promised a delivery timeframe of 3-6 days, but it took over a month! The app is non-functional, and I can't change the time stamps. It frequently shows messages like "Stop recording, Start recording," which is incredibly frustrating. When reviewing the videos on my computer, I found numerous one-minute clips with incorrect time stamps, making it nearly impossible to locate anything useful. After just six months, it stopped working altogether. The website is ineffective, and when I reached out to the support team, they blamed me, claiming "no one knows our product better than we do." I even had my connection and the device inspected by a professional. Now, I'm attempting to return it, but their website is still not functioning. When I requested an alternative method, they just provided a link to the non-working site. Eventually, I managed to send it back via post using a QR code they provided, but the tracking shows it was delivered three weeks ago, yet they claim they never received it. All of this hassle for over $200!
Avoid at all costs. Initially, it stated a delivery time of 3-6 days, but it ended up taking over a month! The app is completely dysfunctional, and I can't modify the time stamps. It frequently shows messages like "Stop recording, Start recording," which is extremely annoying. When I reviewed the videos on my computer, I found countless one-minute clips with incorrect time stamps, making it nearly impossible to find anything useful. After just six months, it stopped working entirely. Their website is ineffective, and when I contacted the support team, they blamed me, stating, "no one knows our product better than we do." I even had my connection and the device checked by a professional. Now, I'm trying to return it, but their website is still not operational. When I asked for an alternative method, they just sent me a link to the non-working site. Eventually, I managed to send it back using a QR code they provided, but the tracking shows it was delivered three weeks ago, yet they claim they never received it. All of this trouble for over $200!
UPDATE: The company has reached out and promised to send a replacement unit tomorrow. They mentioned being overwhelmed with emails due to the holiday period. However, a simple solution would have been to set clear customer expectations upfront, like an automatic reply on live chat and email indicating that real-time agents might not be available and responses could take some time. This would prevent unnecessary panic among customers. I appreciate their follow-up and willingness to improve their system, which shows they genuinely care about their products and customers. I will update again once the replacement arrives and I’ve had a chance to test it. INITIAL REVIEW: I was initially pleased with this dash cam. The setup was straightforward, the app connected well at first, and the video quality was satisfactory. However, after only two months, the Wi-Fi and GPS completely failed, rendering the footage inaccessible. This became a serious safety concern when I was nearly involved in an accident and urgently needed to access the recording — but I couldn't retrieve it due to the connectivity issue. A dash cam should be reliable when it matters most, and this one failed at that moment. To make things worse, I purchased an extended warranty for peace of mind — yet I'm still struggling to get proper support. Customer service has been disappointing: I emailed yesterday with no response, used live chat but waited hours for a reply, and still received no feedback later in the day. For a product costing over $300, this level of reliability and support is extremely disheartening. Customer service should be an opportunity for the company to excel and support customers when issues arise. Instead, this experience has left me feeling hopeless and unsupported — a complete failure in customer service. Companies lose customers over poor service, especially when problems occur. Right now, I feel like I may have wasted my money. I cannot recommend this brand due to both product failure and lack of support — even with an extended warranty.
I placed an order earlier this week and haven't received any updates. I've sent two emails and tried to contact them via chat to find out when my order will ship, but I couldn't reach anyone. Update: I finally received a response after posting this review. They quickly refunded my purchase upon request. They were apparently dealing with a warehouse move. Although communication was lacking during that week, the outcome was better than I anticipated.
I purchased a dash cam about a year ago, and it has performed exceptionally well with only a few minor issues. The first time I faced connectivity problems with the app, the support team responded immediately and resolved the issues. The next problem arose from my end, as I bought a micro SD card that had trouble recording data. I contacted support again, and they provided outstanding service, resolving my issue, and now I have a fully functional SD card. I highly recommend this dash cam.
I had a fantastic experience; the delivery was prompt, and I was kept updated on its arrival. The price initially caught my attention, and now that I've installed the camera myself, it's a fantastic product with great video quality and ease of use.
Claim your business profile now and gain access to all features and respond to customer reviews.
sharkleathers.com.au
spraytech.co.uk
puredieselpower.com
thecarcentreuk.com
cgcptransports.com
go-smartrepair.co.uk
buseireann.ie
bruceshark.com
petestirestore.com
carbontailor.com
