Review Time
I’ve been going to the Wembley Park studio for nearly a year now. Great teachers, but the customer service is quite poor. Myself and other customers have complained multiple times about the condition of the studio — it’s always dirty, with the floor constantly covered in hair, leaves, and dust, and the toilet is out of order. Nothing has been done. On top of that, they often remove long-running classes. Many regulars have complained about their decision to cancel the Monday lunchtime class, but no one seems to care (they don’t even reply to emails). The solution they offer is to go to a different studio or use a different class… no one considers that this might be the only class that fits into your schedule. The lack of care is honestly surprising.
I’ve been going to the Wembley Park studio for nearly a year now. Great teachers, but the customer service is quite poor. Myself and other customers have complained multiple times about the condition of the studio — it’s always dirty, with the floor constantly covered in hair, leaves, and dust, and the toilet is out of order. Nothing has been done. On top of that, they often remove long-running classes. Many regulars have complained about their decision to cancel the Monday lunchtime class, but no one seems to care (they don’t even reply to emails). The solution they offer is to go to a different studio or use a different class… no one considers that this might be the only class that fits into your schedule. The lack of care is honestly surprising.
I've been using moreyoga for several years. The teachers and studios have been of good quality and the classes are great value, but the customer service provided by moreyoga itself is so poor that I am rating them 3/5. They take days to respond, and then do not follow up on the actions they agree to take. They're unreliable and let the reputation of the company down. If a business has to text you to say their customer service is behind by 5 days, that's a warning sign that there is complete chaos behind the scenes and it's not being managed properly.
I've been going to classes at the new Battersea Studio for the past 3 months. The studio is lovely and I'm very pleased to have found a class with a wonderful teacher. They offer classes for all levels and great adaptations. It's a great place to start or continue your yoga journey. However, if you pay any way other that by membership or single classes the payment system (app and website) is very poor. I have a multi-class voucher worth over £100 which I'm finding impossible to use (code not accepted etc) and customer services have not replied to me. Emails are regularly sent out to say that customer services are a small team and are not able to respond to emails within a reasonable time frame. This is such a shame. Whilst I appreciate the reasonable pricing you cannot run a business without providing an essential level of customer service.
I joined MoreYoga in mid-January, and since then I’ve attended 36 classes, plus a workshop (which was an additional £35). I’ve been really impressed by the extensive range of classes and studios available. The variety gives you the opportunity to experience different styles of yoga, including hot yoga and Pilates, which keeps things interesting and allows you to find what suits you best.Although I naturally have my personal preferences when it comes to class style and teachers, every single class I’ve attended has been of a very high professional standard and excellent quality. All the teachers are clearly well-trained and experienced. Even when a class is led by a trainee teacher, they are transparent about it, and the quality remains very good.So far, I’ve only attended the two studios closest to me, but I’m looking forward to exploring other locations as well, particularly to try more of the hot yoga offering.In terms of quality and price, it’s a complete no-brainer at £44 a month. On top of that, their communication is excellent, and their policies feel fair and genuinely client-centred.I would highly recommend it to anyone looking for affordable, high-quality yoga with plenty of choice.
Beware their 30-day cancellation policy if you sign up to their special offers - they’re sneaky and aren’t transparent about it - so if you think you’re doing their £1 for a month offer it’s actually 2 months minimum if you realise before they take the first months fee, otherwise add another months paid subscription. Really dirty tactics.
More yoga offers excellent classes in a friendly peaceful environment. The teachers are fantastic and the sessions always leave me feeling refreshed. The classes are calming yet challenging and the instructors are supportive and knowledgeable.Very experience staff and good interpersonal skillproactive to solve issue.
ZERO STARAwful awful customer service. I signed up, went to one class, the class was overcrowded, smelly and so i did not attend any further classes. Subsequently, I lost my job, fell into depression, and asked to cancel the membership. Few days later, without a response, they charge me again. Money that i need for living expenses. For a company that promotes yoga, a practice that centers around empathy, kindness and community, this company has ignored ALL MY EMAILS bar one saying they canceled my membership. But no refund, no nothing. And yet still ignoring me. Disgusting corporate behaviour, and appalling for the service they provide. Reaching customer service is impossible. Ironically a few weeks back i received a txt msg to show compassion and patience as a member of the customer team had some personal issues. But compassion towards the customers? That doesnt exist clearly.
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MoreYoga – London’s Local Yoga Studios & Wellness Community
At MoreYoga, we believe that yoga should be for everyone—without the high price tags or pretentious vibes. With 35+ studios across London (and growing!), we make high-quality yoga accessible, welcoming, and community-driven.
Whether you’re a total beginner or an advanced practitioner, our diverse range of classes, expert teachers, and down-to-earth approach ensure there’s something for you. From Vinyasa to Yin, Power to Restorative, our sessions are designed to help you move, breathe, and find balance—on and off the mat.
We take pride in offering London’s most affordable yoga memberships without compromising on quality. Our mission is to empower more people to experience the physical, mental, and emotional benefits of yoga. We’re not just a studio—we’re a movement, a mindset, and a family.
With over 100,000 clients practicing with us, our community speaks for itself. We’re here to break down barriers, welcome everyone, and redefine what it means to be part of a yoga space.
Tried a class with us? We’d love to hear about your experience! Your feedback helps us grow and continue to bring MoreYoga to even more people.
Real Yoga. Real People. Real Community.See more
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