Name: motia.com
Telephone: 01132981000
Rating: 4.9

karl harvey Guest

Extremely disappointing experience with Motia. I opened a fuel card account and paid funds in good

Extremely disappointing experience with Motia.

I opened a fuel card account and paid funds in good faith. The cards never arrived, yet the company has still been holding my money. Despite requesting the account be closed and the funds refunded, I have had to repeatedly chase for my own money back.

Communication has been slow and unprofessional. I have been dealing with Brendan who acknowledged the issue but it still remains unresolved.

For a company handling business fuel accounts, holding client funds while failing to provide the service is completely unacceptable.

If this matter is not resolved promptly, I will be escalating the issue through Motia’s formal complaints process and the relevant consumer protection channels.

I would strongly advise other businesses to proceed with caution.

Date of experience: Mar 04, 2026

PK Guest

1 month ago

Every request is handled promptly

Every request we make is addressed immediately. Top-notch service - a gold star experience.

Date of experience: Jan 09, 2026

Cecily Parker Guest

1 month ago

Exceptional support throughout

Everything was clearly explained from the start. The team kept in touch during the entire process until the card arrived and was in use. The ongoing service is excellent, with weekly fuel price updates and advance notifications via phone and text. I highly recommend this service.

Date of experience: Jan 08, 2026

Iona Scott Guest

1 month ago

Strongly recommend

Everything was clearly explained from the start. Communication was maintained until the card was received and in use. Excellent ongoing service with weekly updates on fuel prices and proactive notifications via phone and text. Absolutely brilliant, highly recommend.

Date of experience: Jan 08, 2026

MagicBoX_ Guest

1 month ago

Quick and efficient response

My query was handled very quickly and efficiently. The response was outstanding. They are easy to work with and readily available to address any questions without hassle.

Date of experience: Jan 08, 2026

Darren Guest

1 month ago

Supportive account manager

The account manager is very supportive and approachable. I have worked with her for several years, and she has helped me achieve significant savings for multiple employers.

Date of experience: Jan 07, 2026

Conrad Barnes Guest

1 month ago

Invaluable assistance

I received great help in selecting the right fuel card for our business and setting up the account. Whenever I face an issue, the representative works hard to find a solution. Very satisfied with the service.

Date of experience: Jan 07, 2026

Lee Morris Guest

1 month ago

Smooth experience

Everything went smoothly.

Date of experience: Jan 07, 2026

AP Guest

1 month ago

Consistent and helpful

The contact was very helpful, and the pricing remained consistent on invoices, avoiding varied charges from different locations.

Date of experience: Jan 07, 2026

Evan Scott Guest

1 month ago

Great savings and fantastic service

Received a call regarding a product that could benefit our company. It was refreshing, not the usual sales pitch. The offer was accurate, and we have saved significantly since following her advice.