Review Time
Bought a $5k Trailmaster Blazer i2k go-kart for my son. The battery was defective upon arrival and failed to last a single charging cycle. that's not MotoBuy's issue. They actually quickly sent out a new battery without an argument. the issue is they put the wrong dang shipping label on it and sent it to someone 200 miles away from me. I called them once I noticed the city was wrong on the tracking number. They said "oh, those mistakes never happen, but we'll try to contact our shipping department." Huh? Where is the shipping department? China?? Then I got the photo confirmation that the batter was delivered somewhere else. Emailed them and they finally got back to me confirming what I already confirmed for them. "Not to worry, we will get the battery to you!" Great, so I wait and finally get the notification that night that they created a shipping label. It was Friday, so I knew it wouldn't get shipped till Monday. No biggie, that was plenty of time to get the battery and install it before our weekend trip to the off-road park. Well, when I looked closer at the new tracking, it was coming from the customer they incorrectly shipped it to. So, instead of asking that customer to ship it to them and Motobuy immediately ship a replacement to me, they expect me to rely on their customer to ship it back with no real incentive to do so. Meanwhile, this is like an $800 battery, so I wouldn't be shocked if the other customer just tries to sell it. Called them today to express my disbelief that they would have a customer send a part to another customer just to prevent them from having to potentially eat the cost of another battery. The woman who answered the phone was once again thoroughly clueless as to what was going on. I called at 10:30 am and she stammered around and said she'll call back once she figures it out. They are closed now, and no phone call. What company does that? Asks another customer to ship a part to the right customer!?!?
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