electroverse.com

5
5 Based on 41 reviews

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Average Rating

5

/
5

41 Reviews

5 Star
95%
4 Star
5%
3 Star
0%
2 Star
0%
1 Star
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Lindsay Southern
Josh J helped me connect my electroverse card to our energy account once we had Intelligent Octopus

Josh J helped me connect my electroverse card to our energy account once we had Intelligent Octopus Go so I could access the discount. Easy - peasy lemon squeezy. Great customer service. Can't wait till the app allows charging to be paid for via our energy account. Yay Octopus, Make it so...

5
Date of experience: Jan 28, 2026
Al Price
Assistance Received for Subscription Issues

I had a problem connecting to the subscription and updating my email address. Thanks to the clear communication from the representative, everything was resolved smoothly. I was initially skeptical about addressing issues through email chat, but it turned out to be very effective.

5
Date of experience: Dec 19, 2025
Russi Wilson
Outstanding support from the team

Claiming credits for charges during the app downtime was made incredibly straightforward, thanks to the support provided. The representative was proactive in gathering the required information, demonstrating the team's commitment to customer care. I highly recommend this service and the representative!

5
Date of experience: Dec 12, 2025
Outstanding and swift assistance

I reached out to the help center through chat after encountering an unusual message in the app while charging. I was connected immediately, and the representative took my request seriously, promptly investigating the matter. They provided exceptional support, clearly outlining the situation and updating me on the bug fix. I wholeheartedly recommend this service, particularly for their responsiveness and professionalism. Excellent work, thank you!

5
Date of experience: Dec 11, 2025
liox93
Octopus Electroverse is excellent

Octopus Electroverse is an outstanding product, and the staff I've interacted with have been incredibly helpful. Keep up the fantastic work!

5
Date of experience: Dec 11, 2025
Jeremiah Turner
Live chat for account linking

I utilized the live chat feature today to connect my new account to my existing service account to take advantage of a discount. The live chat was excellent; within minutes, I was speaking with a representative who was extremely helpful and knowledgeable, linking my accounts right away. Outstanding customer service!

5
Date of experience: Dec 11, 2025
Assistance with pricing

I required help with the new price lists, and the representative provided excellent guidance and clear explanations.

5
Date of experience: Dec 11, 2025
Meg was absolutely fantastic

Meg was truly remarkable. Despite my challenges, she remained patient and took the time to thoroughly explain the best course of action. Thank you for your assistance; you are an exemplary representative. Bravo on a great job!

5
Date of experience: Dec 10, 2025
Dave
App issue resolved swiftly

Professional and quick resolution to the issue for the customer.

5
Date of experience: Dec 09, 2025
Woodrow Kelly
Exceptional staff at Electroverse

This service is modern and utilizes various technological aids. As someone who is less familiar with these systems, I faced some challenges. However, with the fantastic support from a staff member, I am beginning to adapt. She has guided me through the details and has a wonderful demeanor, truly representing the company well.

5
Date of experience: Dec 09, 2025

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