Review Time
I advise against using this company. I purchased an air fryer thinking it was a reputable brand, but upon receiving it, I discovered it was a low-quality alternative. They never disclosed the brand during the order process. I paid £148, assuming it was a genuine product, while the actual cost for the lower-quality air fryer is just £50 locally. This feels like a scam. I've reached out to the company, but they are unresponsive and make returning the product difficult. My advice is to avoid them.
Returning a product is a hassle; they do everything to prevent returns. The return policy is complicated, requiring you to send items back to China at your own expense, and they deduct fees from your refund. If the item is damaged during return, they won't accept it. I've been told to wait for a full refund, but it’s a costly and time-consuming process. I feel trapped with this purchase.
The product took weeks to arrive without updates. I spent £93 on a car entertainment system that arrived damaged, and the quality is poor. I've attempted to return it due to these issues but they keep asking for a video, which is impossible since the problems are intermittent. I feel misled and suspect this company may not be trustworthy. I recommend doing thorough research before purchasing and ensuring they have a genuine return policy.
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