mpkestateagents.co.uk

4.4
4.4 Based on 111 reviews

Morgan Payne & Knightly are an independent estate agents with branches in Wolverhampton, Telford and West Bromwich. We provide a range of services including property marketing, property management, mortgage advice and acquisitions in addition to our cor...

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Average Rating

4.4

/
5

111 Reviews

5 Star
79%
4 Star
7%
3 Star
2%
2 Star
0%
1 Star
13%

All Reviews

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Review Time

Fabian Taylor
Untrustworthy Practices

The individual is dishonest, taking tenant deposits without safeguarding them and using the funds for personal obsessions. Furthermore, they fail to forward rent payments from tenants to landlords, making them completely unreliable.

1
Date of experience: Dec 01, 2025
Brad Johnson
Untrustworthy Management

The management is untrustworthy. They take tenant deposits without protecting them and misuse the funds for personal interests. They also fail to pass on rent payments from tenants to landlords.

1
Date of experience: Dec 01, 2025
Aidin Fisher
Steer Clear of This Company

Steer clear of this company. They have severely declined in service quality over the years. Many staff have left, replaced by rude and incompetent individuals. They frequently lie, shout, and make excuses. Our tenants notified them of their departure, yet we received no communication. The owner has not secured deposits properly, and their lack of responsiveness is alarming. This level of negligence is unacceptable for a managing agent. I urge others to avoid this company to prevent financial loss.

1
Date of experience: Nov 17, 2025
Flynn Baker
Severe Lack of Communication

There is a severe lack of communication. They owe me money as a landlord, and despite tenants having paid their dues, I have received nothing. They don’t answer calls or emails. Does anyone know what’s going on?

1
Date of experience: Nov 07, 2025
TheGu_3334
Extremely Disappointing Experience

If I could give a zero-star rating, I would. This company does not deserve even one star. Their rudeness and dishonesty are shocking. They ignore calls and emails unless it's from an unknown number. Despite numerous issues reported, many went unresolved. Even after moving out, we are still chasing our deposit with no response. The excuses are endless and unprofessional. This is the worst estate agent I've dealt with in my renting history.

1
Date of experience: Oct 29, 2025
Matilda Harris
Avoid This Company at All Costs

Avoid this company unless you want to be misled and robbed! They are not deserving of even one star. After paying a significant deposit, we were repeatedly told the property was ready, but after months of chasing, we had to go directly to the landlord. Our funds have been mishandled, and communication has been non-existent. The staff have been rude and dismissive. This company is a nightmare.

1
Date of experience: Oct 16, 2025
CP68
Frustrating Experience with Poor Communication

My experience with this company has been deeply frustrating. Despite numerous attempts to reach them over the past year, they have ignored my calls and emails. It's been over a year since the tenancy ended, and they still have my deposit. Their excuses for the delay are endless and unprofessional. I strongly advise against renting through this agency.

1
Date of experience: Oct 01, 2025
Douglas Foster
Terrible Communication and Service

After my landlord transferred property management to this agency, the communication has been terrible. I've made countless calls and sent emails without any response. Even my landlord can't reach them. They failed to address urgent repairs in a timely manner. Terrible service—avoid at all costs!

1
Date of experience: Sep 29, 2025
lililouloujuju69
Beware of Poor Service

This company has poor communication and seems to scam landlords out of their rent. I've struggled to get in touch with them for weeks, and when I do, the service is inadequate. Management appears to have worsened, with staff unwilling to help.

1
Date of experience: Sep 12, 2025
Wilber Wright
Frustrating and Unprofessional

Working with this agency has been incredibly frustrating. I have been chasing missing payments for over a year, amounting to over £7,000. Despite numerous calls and messages, no one has resolved the issue. I keep being told the manager will call back, but he never does. It’s unacceptable to treat clients this way.

1
Date of experience: Aug 30, 2025

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Business Details

  • Morgan Payne & Knightly are an independent estate agents with branches in Wolverhampton, Telford and West Bromwich.

    We provide a range of services including property marketing, property management, mortgage advice and acquisitions in addition to our core estate agency business.

    We set our standards high and diversify from other estate agents ensuring smooth and transparent transitions.

    If you are looking for residential or commercial property for sale or to let in the West Midlands or Shropshire, Morgan Payne & Knightly Estate Agents can help you. We offer a full range of services, including general advice, valuations and marketing whether on or off market.See more

  • email info@mpkestateagents.co.uk
  • call 01902504448
  • language https://mpkestateagents.co.uk

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