mschcopenhagen.com

3.7
3.7 Based on 26 reviews

Kindly note, reviews from before 2016 are from previous ownership. At MSCH Copenhagen we prioritize fantastic customer service, and strive to provide this to all our customers. MSCH Copenhagen is a Danish fashion brand founded in Copenhagen in 2010, ch...

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Average Rating

3.7

/
5

26 Reviews

5 Star
50%
4 Star
15%
3 Star
8%
2 Star
4%
1 Star
23%

All Reviews

Filter Reviews

Review Time

Thrilled with the overall experience and clothing quality!

I'm very thrilled with the experience, quality, and overall feel of the clothing! There was a minor issue with the package delivery, but the support team addressed it promptly and ensured everything was resolved. I gladly recommend this to everyone!

4
Date of experience: Dec 06, 2025
champi45
Very satisfied!

I'm very satisfied with the experience, quality, and overall feel of the clothing! There was a small issue with the package delivery, but the support team was quick to address it and make sure everything was corrected and compensated. I happily recommend this to everyone!

4
Date of experience: Dec 06, 2025
Hudson B.
Excellent customer service

My online order unfortunately got lost, but the support team handled it exceptionally well, offering assistance and providing me with options. I'm very pleased with how it was managed. I felt taken seriously, and every time I received a response to my emails, it was either the same day or the next. I would definitely recommend this service.

5
Date of experience: Jul 15, 2025
Rufus Wilson
Top quality service

My top was damaged after one wash, and although I can't return it because I live in another country, I received a voucher. Thank you for the excellent customer service!

5
Date of experience: May 05, 2025
Dirk Wilson
Restored confidence.

I had almost lost faith in the system when the representative took over my case and secured my refund. She was clear in all communications, patient, and kind. I'm very grateful for her assistance.

5
Date of experience: Sep 02, 2024
Talitha Morgan
Outstanding customer service

I made an error while ordering online (wrong country code selected), and the customer service team went above and beyond to assist me in getting the package delivered to the correct country as quickly as possible. Kudos for the professional and prompt help!

5
Date of experience: Jul 24, 2024
Karolyn R.
Excellent customer support

Very good customer service! I received a skirt that unfortunately had stains, but with the help of the support team, we resolved it quickly and sustainably. I'm really pleased that the brand prioritizes sustainability.

5
Date of experience: Feb 23, 2024
Cecilia Sanders
Disappointing experience

I took a chance ordering a skirt online and was quite disappointed. The fabric was subpar, despite being labeled as viscose, the cut was unprofessional, and it lacked lining. The color was also different from the photos. I returned it but didn't receive a full refund. I won't be ordering again.

2
Date of experience: Dec 03, 2023
Trevor Parker
Friendly contact but unresolved claim

The contact was very friendly. Unfortunately, my claim hasn't been addressed. The company referred me to the shop where I purchased the items, even though my claim was quality-related. I'm unhappy with the policy, but I do like the style and clothing overall.

3
Date of experience: Oct 26, 2023
Fantastic customer service

I bought one of my favorite pairs of pants. Unfortunately, the color faded over time. The customer service was excellent, quick to respond, and provided helpful tips!

5
Date of experience: Sep 25, 2023

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Business Details

  • Kindly note, reviews from before 2016 are from previous ownership.

    At MSCH Copenhagen we prioritize fantastic customer service, and strive to provide this to all our customers.

    MSCH Copenhagen is a Danish fashion
    brand founded in Copenhagen in 2010,
    changing our name from Moss Copenhagen, in 2023.
    The first mono brand concept store was opened
    in 2011 in the high street of Copenhagen,
    the current total is 16 stores in Denmark and the Netherlands.

    Under new ownership, in 2016 MSCH Copenhagen began to offer the brand to the prime international multi brand customers in Europe.
    MSCH Copenhagen is currently found in more
    than 500 multi brand stores in 12 European
    countries.

    The brand has developed from focusing on
    mono brand stores in Denmark, to exploring the
    international retail markets, which hold great
    potential.

    The MSCH Copenhagen mission is clear:
    Our community inspires women to empower themselves through responsible and easy-to-wear fashion.

    We want to establish ourselves as the leading brand of high-quality fashion products within our segment, driven by people with passion and commitment to responsibility.

    MSCH is synonymous with Scandinavian simplicity seen through a feminine lense.

    We believe that great design should be uncomplicated, trendy, and responsible. We apply this approach to each of our high-quality fashion pieces.

    See more

  • email webshop@mschcopenhagen.com
  • language https://www.mschcopenhagen.com

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