Review Time
Terrible customer service, ordered some Ethernet cables on the 13th of December all saying in stock,
submitted a ticket on the 5th of January for an update no response until the 16th of jan, in the response we have stock and will be shipped today or tomorrow.
I followed up again on the 22nd of jan because nothing was shipped yet zero response another message on the 26th no response however i received a email that it had been shipped the next day.
received my order on the 30th of jan and they closed the ticket with no responses at all.
Will never buy from them again
I've been a loyal customer for many years. Recently, I faced an issue with a PC they built for me (which was not their fault), and they handled it with the utmost courtesy and efficiency. I took the unit to their office, and they quickly identified a compatibility issue with the BIOS and the memory. They fixed it right away at no charge. I highly recommend this service; their support is exceptional.
As a dedicated customer for years, I recently faced an issue with a new PC built for me (not their fault), and they resolved it with remarkable courtesy and efficiency. I took the unit to their office, where they quickly identified a compatibility issue with the BIOS and memory type. They fixed it for free on the spot. I fully recommend this service; their support is top-notch.
Be cautious with the prices listed on the website, even if they seem appealing. They promoted a 30% discount that undercut other retailers. After I made a purchase, the other retailer increased their price, and the company canceled my order, claiming it was a pricing mistake. This practice is illegal in the region.
Only order from this service if you don't mind waiting 3-4 weeks for delivery. It's frustrating to wait that long for an item that appears to be in stock online. I won't be using this service again and will opt for other retailers that can ship promptly.
I had an outstanding experience with a representative who went above and beyond to assist me on a Friday afternoon. They helped me secure the item I needed and expressed gratitude towards their team for their support. Even after a call disconnection, they ensured to reach out to me again. I would highly recommend this service.
If you order multiple items and any have different shipping times, this service will hold everything until the last item is available, even if it takes weeks. Not splitting orders for shipping leads to a poor customer experience. Even for high-value items, they prioritize the cheapest and charge additional shipping.
Unreliable is one way to describe this organization. They do not ship the advertised products and instead send a lesser version while claiming incorrect information was provided. I ordered a drone with multiple batteries and a charger, but received a package with only one battery and no charger. This is false advertising. It's better to choose a more reputable option.
The product arrived with a noticeable color difference from what was advertised. Despite providing clear photos, they refused to accept a return. The service was very poor and unhelpful, showing no interest in finding a solution or retaining future business.
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Mwave is Australia's leading online computer and accessories store. Buy Computer Hardware, Cheap Computer Parts and Discount Computers from specialists.
