Review Time
I've been trying to purchase a grille from this service for a week. I initially wanted to confirm the part's location to see if I could pick it up quickly. The responses seem automated and lack any nuance. When I asked about shipping times, thinking the part was in one area, I just received a reply stating it was in another. There was no information on delivery times to my location. Overall, the customer service has been very poor.
I've been trying to buy a grille from this service for a week. I wanted to know the part's location to see if I could pick it up quickly. The responses feel automated and lack depth. When I asked about shipping times, thinking the part was in one area, I only received a reply indicating it was in a different location. There was no delivery time information for my area. Overall, the customer service has been lacking.
I ordered a part before the holidays and still haven't received any tracking information, nor the part itself, and now it's January 2026. They have a customer service number, but no one answers. I've been on hold for hours and have sent multiple emails without a response.
This review is a bit complicated because my experience with the service was mixed. However, I would consider purchasing from them again since they provided a full refund without any hassle. The product I received was different from what was shown online, but the original price was lower than competitors, delivery was fast, and they refunded me completely, including shipping. This shows they are trustworthy, which is essential for an online business.
I spent $490 on a part for which I provided the VIN. They sent the incorrect part and refused to reimburse my return. I had to pay $70 to send it back before learning of their no return policy. This was entirely their mistake, and now I'm out the money. It's the most unreasonable situation I've encountered. I'm considering reporting them for consumer fraud and advise against purchasing from such an unreliable business.
The website was easy to navigate to find what I needed. However, I didn't receive the usual confirmation email or tracking information, so I thought my purchase hadn't gone through, leading me to go through the process again. Now I have an extra light that I didn't need.
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My Auto Parts is the online auto parts store of one of Australia's largest importer of genuine, certified and quality aftermarket car parts. All our parts are brand new, in stock and in Australia.
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