Review Time
Great customer service! My order arrived and it was incorrect. After sending an email to the customer several team Elsie replied with in 48hours with willingness to help resolve the issue. A new shirt is being made and sent for me. I do hope it will be here soon as it was originally ordered earlier for a Christmas gift. I will update this review once I have receives the package.
Avoid this face socks provider. They have a sophisticated system of lulling you into security with a sham customer service attentiveness. Do not be comforted by them checking you are happy with your order before they print etc. the mock up I was sent and approved was dramatically different from the item that was delivered which was cheap, poorly printed product, rubbish basically, and you could barely see the face we wanted on the product. When I wrote to customer service their response was that I approved the printing and offered me 20 % back. This product will go in the bin. I have not accepted 20% as they are not honouring their responsibility to send a product that meets the description they provided. The mock up approved is not what was delivered. Go with a company that you know is printing in Australia. These guys are no cheaper. Plus they try to add a $4.99 “ VIP” charge to every order and beware of that as there is no explanation of what this $4.99 is for. Just feels wrong, the whole experience. Do not be fooled by this company’s response below. I wrote this review after I had tried to come to a favourable outcome with them. They have no idea about how to treat a customer.
I am so impressed with this company. I had a problem with one shirt out of 24 and they could not have been more helpful in rectifying the issue. The shirts are exactly as I expected them to be. Highly recommend this company and I will be visiting them again
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