Review Time
I was quite happy with my order of pj pants. The quality was reasonable for what I paid and is super cute. I ordered a couple of sizes larger than normal knowing it would likely run small. A bit deceptive in marketing as it is printed and shipped from China and takes double length of time in shipping but was able to track online and was ready for shipping within two days of ordering.
My first order the sales team were excellent. I was provided with draft samples to approve and I got what I ordered. I liked the service and products so much that I made a second order. That was my mistake. The sales team was poor, I was never provided with draft samples to approve and when I enquire when I would get the drafts to approve I was told the shirts were already made and shipped. When I asked again for the drafts, they were provided, which is when I discovered that they only used part of the images I uploaded. These images were similar to my first order but this time they only used half the images.I brought this to their attention only to be advised too bad the shirts aren't defective so if I want what I ordered I could pay a further fee to have them done correctly. I will never use them again and warn others on any platform I can, that you don't always get what you order and they change their practices without telling you ( what occurs with one order doesn't harken with the next).
I would never use this company again, purchased on 7th December from an "Australian" business it is now 23rd December and no sign of my items even though it was only meant to take 10 days to get here. Now it won't be here until the New Year. They say "shipped" but then it doesn't actually get logged in any shipment places for 3 days. This business is made on bad customer service, false advertising and claims. 100% would not recommend anyone. After requesting a full refund they just ignore my questions in the email and copy and paste the same generic response.
Do not buy from these ppl they are a scam they claim they are an Australian company but items shipped from china. 40.00 for express postage 3-5 days and then the item takes 3 weeks to get here.I paid extra to have VIP service so its here before Christmas and will be weeks late. Customer service absolutely shocking. extremely annoyed.
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