Name: myfamily.it
Telephone: +390131950063
Rating: 4.6

Austin Guest

Unpleasant experience with pet policy

I had a very unsatisfactory experience. I brought my cat, but the store clerk asked us to leave while other customers with dogs were allowed inside. It seems they only accept certain breeds or types of pets. This kind of discrimination is unacceptable. Every pet deserves to be treated with kindness and respect. This is certainly not a pet-friendly place.

Date of experience: Dec 22, 2025

Cathleen Clark Guest

2 months ago

Disappointing experience

Disappointing experience. I brought my cat, but the store clerk asked us to leave while other customers with dogs were allowed inside. It seems they only welcome certain types of pets. Discrimination like this is unacceptable. All pets deserve kindness and respect. Definitely not a pet-friendly establishment.

Date of experience: Dec 19, 2025

CS17 Guest

2 months ago

Fantastic dog collars and tags

Always a pleasure to shop with the company. Exceptional products with above-average quality and service. I do wish some of the dog leashes were longer.

Date of experience: Dec 09, 2025

Buzhgra Guest

2 months ago

Item returned - still waiting on refund!

The only reason I’m not giving a one-star rating is that I have previously ordered tags with a smooth process. However, this time I ordered a pricier item, a jumper, and when it arrived, the size didn’t fit. I contacted them for an exchange, but they don't offer exchanges. I had to return it for a refund before ordering a different size. It seems a bit outdated, but I was okay with that if the process was quick. I returned the item via registered mail, and it reached them on November 24th. After waiting a couple of days without hearing from them, I reached out and was informed they received it but hadn't processed it yet due to increased orders. Now, over two weeks later, I still have no confirmation of the return processing and can only imagine it will take more time for the refund. I’ve emailed several times since, but nothing has progressed. Unfortunately, I won't be ordering the replacement since it will arrive too late. It’s disappointing they don’t seem to value returning customers—perhaps my spending isn’t significant enough for them. A simple email would go a long way in making customers feel appreciated.

Date of experience: Dec 09, 2025

Taylor Carter Guest

2 months ago

Great find!

Quick delivery, and the product (wool coat for a dachshund) appears to be of good quality. The pouch it arrived in is also very nice and elegant.

Date of experience: Dec 03, 2025

Zachary_P12 Guest

2 months ago

Lovely and high-quality items

Lovely and high-quality items! We order frequently and are very pleased.

Date of experience: Dec 03, 2025

Anne Hughes Guest

3 months ago

Amazing and high-quality products

Amazing and high-quality products. The leash and collar look fantastic on my dog. I recommend these products if you're looking for something high-quality and visually appealing.

Date of experience: Dec 02, 2025

Marilyn Wilson Guest

3 months ago

Super fast delivery

Delivery was super quick, and the leash is fantastic. I will definitely order again.

Date of experience: Dec 02, 2025

IRektEverybody49 Guest

3 months ago

Order processed efficiently

Order was managed efficiently and well-packaged.

Date of experience: Dec 01, 2025

Kaylee Rogers Guest

3 months ago

Adore the product

Adore the product, it looks and feels fantastic, and it suits my dog perfectly (ordered a few tags). Just be mindful of extra costs if you order for delivery to Iceland.